Microsoft Office


Hospitality professional with 10+ years of experience, combining operational expertise with advanced commercial and systems knowledge. Skilled in optimizing system configurations, enhancing revenue processes, and leveraging technology to drive efficiency and improve reporting accuracy. Proven track record of collaboration and problem-solving, delivering reliable solutions that streamline processes and boost overall performance.
* Analytical & Commercial
Budgeting and Forecasting
Distribution Strategy and Management
Pricing and pricing strategy
Reporting & Data Analysis (KPI monitoring)
* Systems & Technology
Channel Manager (SiteMinder)
Multiple Property Management Systems (PMS)
Revenue Management Systems (RMS)
Office tools
* Operational & Strategic
Commercial Collaboration (Customer Service, Marketing Sales and Operations teams)
Customer Journey (Hospitality)
Inventory and availability control
Yield and Restriction management
* Soft Skills
Clear communication across departments
Stakeholder management (operations, finance, owners)
Strong problem-solving and decision-making
Microsoft Office
FairMas FairPlanner
Freshworks Freshervice
HQRevenue/LightHouse
RevControl
PMS: ASSD
PMS: CMS GuestCentrix
PMS: Mews
PMS: SIHOT