PALLAVI SANTOSH
Berlin
Summary
Results-driven Finance and Insurance Operations Analyst with deep expertise in SAP billing, financial reconciliation, process optimization, and corporate client support. Demonstrated success across EY GDS, WNS Global Services, and Hewlett Packard in managing complex account operations, billing controls, and global stakeholder coordination. Based in Berlin with B2 German proficiency, seeking to deliver structured analytical precision and operational excellence in Germany.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Advanced Tax Analyst
EY GDS India
Bengaluru
08.2019 - 10.2021
- Standardized workflows across 25 onshore client engagements to streamline delivery.
- Executed SAP billing calculations, revenue realization monitoring, and financial reconciliations.
- Structured engagement deliverables to ensure compliance with Global Mobility and cross-border tax guidelines.
- Collaborated continuously with onshore engagement leads, UK Tax specialists, and IT teams to eliminate bottlenecks.
- Supported SAP implementation reporting and analysis to integrate and optimize mobility processes.
Senior Process Associate
WNS Global Services
Bengaluru
04.2016 - 02.2019
- Managed insurance operations across Auto, Home, and Corporate portfolios for Sun-Corp under strict SLAs.
- Administered policy renewals, endorsements, cancellations, and client upselling activities.
- Audited and evaluated total-loss claims against policy agreements to prevent financial leakage.
- Coordinated with underwriters and evaluators to resolve processing backlogs and expedite settlements.
Customer Solution Representative
Hewlett Packard
Bengaluru
11.2011 - 09.2012
- Managed case intake for the HP Cash ID team, maintaining zero-error payment reconciliation ledgers.
- Interacted daily with global enterprise end users regarding purchase invoice verification and discrepancies.
- Reviewed, reconciled, and updated billing entries to expedite invoice settlement.
Education
German Language Qualification
Volkshochschule
Berlin, BE2025
Postgraduate Degree in Banking and Finance -
Symbiosis Int. University
06-2014
Bachelor's Degree in Business Management (BBM) -
Bangalore University
03-2011
Skills
- SAP Billing & Billing Processes
- Billing Reconciliation & Ledger Balancing
- Financial Data Analysis & Invoicing
- Insurance Operations (Auto, Home, Corporate)
- SAP Implementation Reporting & Analysis
- Advanced Microsoft Excel (VLOOKUP, Pivot, Reporting)
- Process, Coordination & Languages
- Process Management & Workflow Optimization
- Project Coordination & Global Team Coordination
- Client Relationship Management & CRM
- Engagement & Compliance Support
- Data Collection & Quality Control
- German (B2 Completed)
- English (Fluent / C2)
Languages
English
Advanced
C1
German
Upper Intermediate
B2
Hobbies and interests
- Baking
- Collection of earrings
- https://www.linkedin.com/in/pallavi-santosh/
Timeline
Advanced Tax Analyst
EY GDS India
08.2019 - 10.2021
Senior Process Associate
WNS Global Services
04.2016 - 02.2019
Customer Solution Representative
Hewlett Packard
11.2011 - 09.2012
German Language Qualification
Volkshochschule
Postgraduate Degree in Banking and Finance -
Symbiosis Int. University
Bachelor's Degree in Business Management (BBM) -
Bangalore University