Pamela D. Rivers
New Castle
Summary
Seeking a responsible career where my abilities can be highly utilized in a growth oriented and professional environment. To achieve organizational goals and reach the pinnacle of success in a spirit of team work by utilizing my educational background and skills.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
29
29
years of professional experience
Work History
Airports General Manager
JetBlue Airways
03.2022 - Current
- Responsible for operational performance of PHL
- Responsible for safety programs at the station and ensure safe workplace for crewmembers, customers, business partners, aircraft, ground service equipment and facilities
- Responsible for training crewmembers and business partners
- Administer and maintains the budget of the station and develops cost saving ideas
- Participates in airport authority activities and attends regular meetings
- Participate in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation and/or the crewmembers
- Responsible for meeting OSHA and local state requirements
- Partners with Director, Regional Managers, and Airports Leadership Team to develop short and long-term vision for station
- Oversees daily operations and performance goals, coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
- Supports and coaches crewmembers and Business Partners, encourages engagement, helps in the development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
- Ensure operations team readiness for response to significant non-routine operations and emergency operations
- Oversees training and performance records of crewmembers to determine and formulate training designed to increase crewmember performance
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
- Review team performance and recommend enhanced operating practices and procedures to improve performance
- Recruit and support development growth of crewmembers and Supervisors
- Serves as Ground Security Coordinator and responsible for the safety and security of ground handling operations/CRO, ERL, & Care Team Trained
- Ensures that company’s cash management policies are followed. Responsible for reconciling cash and payments on a daily basis.
- Collaborates with Business Partners to ensure we are meeting all operational metrics and planning and coordinating shift schedules, work assignments, and accommodating customers during irregular operations
- Attend regular meetings with stakeholders
- Responsible for monthly reports such as Landing Fees, Station Monthly Performance, Maintenance Inspection, Void Log Updates, Cash Management, etc
Airports Supervisor
JetBlue Airways
08.2017 - 02.2020
- Responsible for safety programs at the station and ensure safe workplace for crewmembers, customers, business partners, aircraft, ground service equipment and facilities
- Responsible for training crewmembers and business partners
- Maintains budget; participates in airport authority activities and attends regular meetings
- Responsible for meeting OSHA and local state requirements
- Tag, lift, and handle luggage
- Oversees daily operations and performance goals, coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
- Supports and coaches crewmembers and Business Partners, encourages engagement, helps in the development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
- Ensure operations team readiness for response to significant non-routine operations and emergency operations
- Oversees training and performance records of crewmembers to determine and formulate training designed to increase crewmember performance
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.
- Serves as Ground Security Coordinator and responsible for the safety and security of ground handling operations
- Ensures that company’s cash management policies are followed. Responsible for reconciling cash and payments on a daily basis.
- Collaborates with Business Partners to ensure we are meeting all operational metrics and planning and coordinating shift schedules, work assignments, and accommodating customers during irregular operations
Family Behavior Support
Suder Elementary School
08.2015 - 06.2017
- Provide support to teachers with students who are having behavioral issues or recommended for services by the teacher
- Meet regularly with the school team
- Meet with parents of students who are receiving services
- Attend District Wide meetings and Professional Development trainings
- Assist with implementing Tier I framework
- Responsible for all record keeping and team evaluations
- Train support staff who will be working directly with students
Instructional Specialist
School District of Philadelphia
09.2000 - 06.2013
- Provide assistance to children, and their families enrolled in Prekindergarten Head Start program
- Provide assistance to teachers on instruction and classroom organizational skills
- Attend IEP Meetings for students
- Recruits program participants, advise parents and organize parents for active participation in program
- Register students, investigate student problems, and train parents to enhance varied skills
- Act as liaison between administration and parents and identifies the social service needs of children and their families and organizes parent groups.
- Make weekly home visits and set up family goals with the parent
- Meet with school principal on weekly basis to keep them abreast
- Attend staff meetings and participates in staff development training
Family Service Worker
Intercultural Family Services
06.1996 - 11.2000
- Contracted through Department of Human Services to meet with family on a regular basis
- Implement Family Service Plan and Family Service Goals for families
- Ensure safety of children
- Submit and write case management notes weekly
- Make weekly home visits to families home, school, doctor’s office, etc
- Work with families to ensure that they had food, clothing, heat, transportation, etc
- Ensure family is following all guidelines
- Mandated reporter
Education
Bachelors of - Educational Studies
Grand Canyon University
Phoenix, AZMasters of - Organizational Leadership & Management
Peirce College
Philadelphia, PA12.2024
Masters of - Special Education
Peirce College
Philadelphia, PA10.2020
Skills
- Strong advocate in being a team player
- Effective communication
- Organization skills and the Ability to meet deadlines
- Proficient in providing excellent customer service
Timeline
Airports General Manager
JetBlue Airways
03.2022 - Current
Airports Supervisor
JetBlue Airways
08.2017 - 02.2020
Family Behavior Support
Suder Elementary School
08.2015 - 06.2017
Instructional Specialist
School District of Philadelphia
09.2000 - 06.2013
Family Service Worker
Intercultural Family Services
06.1996 - 11.2000
Masters of - Organizational Leadership & Management
Peirce College
Masters of - Special Education
Peirce College
Bachelors of - Educational Studies
Grand Canyon University
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