Summary
Overview
Work History
Education
Skills
Competencies
Additional Information
Timeline
Generic

Pansy Mabareki Mncube

Customer Service Representative

Summary

I am a creative and results-driven individual, known for being a good team player who adapts well to different situations and constantly seeks new opportunities for growth.


My strengths lie in my tactical thinking, technical abilities, and problem-solving skills. I am a fast learner, proactive, sociable, and highly organized. With strong communication, interpersonal, and excellent telephone skills, I can think strategically and work effectively both independently and as part of a team.


I pay close attention to detail and thrive under pressure without compromising quality. Balancing work and studies has taught me to prioritize tasks, learn quickly, and remain flexible. These experiences have instilled in me a strong ability to meet deadlines efficiently, whether working with clients or on internal projects.

With over six years of experience in the customer service industry, I have gained invaluable knowledge and insights.


My extensive background across various industries has equipped me with the skills to contribute effectively to both operational and strategic goals. I am confident that my blend of experience, adaptability, and a results-oriented mindset would make me a valuable asset to any team or organization.

Overview

20
20
years of professional experience
2009
2009
years of post-secondary education

Work History

Customer Service Representative

BMW South Africa
03.2016 - Current
  • Customer handling and Customer case management
  • Building and maintaining relationships with the dealer network
  • Ensuring correct escalation process internally and externally
  • Decision making
  • Attending to all Senior Management and Managing Director escalations
  • Maintain an ongoing relationship with the Regional Technical and Area Managers
  • Face to face meetings with external customers if and when required
  • Meeting with NSC Account managers to discuss authorizations
  • Achieve SLA targets as per agreement
  • Achieve individual statistics targets on daily basis
  • To liaise/mediate with 3rd parties on behalf of customers when required
  • To escalate unresolved queries in a timeous manner
  • Updating procedure manual

Key Individual

SureClub
05.2021 - 09.2021
  • Overseeing the Funeral claims
  • Overseeing that correct procedures are followed.
  • Signing off yearly report in conjunction with the Compliance officer

Client Care Specialist

Sure Bank
03.2016 - 05.2018
  • Liaise with clients by email and telephone
  • Activation of new accounts, Online and Face to Face
  • Saswitch reports
  • Debit cards reports
  • Edo daily settlement reports
  • Allocations of cards to Merchants
  • Monthly Lucky draw winner (loan clients)
  • Payouts of funeral claims
  • Payments of Monthly premiums

Admin Supervisor

Wizzit Bank
05.2008 - 02.2014
  • FICA verifications
  • Asylum seeker & Refugee verifications
  • Document scanning and filling
  • Shamwari checks
  • Creating client profiles
  • World checks and passport checks
  • Loading of stop orders
  • Assisting clients with international transfers
  • Verifying signatures and Authorizing payments
  • Creating, Amending processes and procedures
  • Resetting OTPs and Internet passwords
  • Tracing Missing Payments
  • Account activation
  • Attending to clients
  • Reports for management

Query Analyst

Wizzit Bank
09.2006 - 05.2008
  • Data capturing
  • Attending to escalations
  • Attending to inbound calls
  • Problem solving
  • Opening corporate accounts
  • Missing deposits
  • Investigation of missing deposits
  • Attending to clients

Call Centre Agent

Wizzit Bank
09.2005 - 05.2006
  • Attending to inbound calls
  • Attending to Customer Queries
  • Opening new Accounts
  • Data Capturing

Education

National Diploma - Cost and Management Accounting

University of Johannesburg

Certificate - Commercial Accounting

University of Johannesburg
01.2000 - 12.2000

Matric - undefined

Mphephu High School

Skills

Data Capturing

Invoice/account reconciliation

Client Services (Face to face)

IT :Word, Access, Internet Explorer, email, HTML and Visual Basic

MS Office, Excel ,Access, Windows, Word

Competencies

  • Computer Literate in the Microsoft office Excel, Word, Internet, and Email
  • Good communication skills
  • Good numerical skills
  • Good administrative skills
  • Attention to detail
  • Ability to multitask

Additional Information

BMW SA: Regional Manager

Mr. Lehlohonolo Mosime

0800 600 555


WIZZIT Bank: Financial Manager

Mr. John Da Silva

082 784 7420 or 011 523 5600


WIZZIT Bank: Call Centre Manager

Mr. Zolani Mnqandi

062 132 1960






Timeline

Key Individual

SureClub
05.2021 - 09.2021

Customer Service Representative

BMW South Africa
03.2016 - Current

Client Care Specialist

Sure Bank
03.2016 - 05.2018

Admin Supervisor

Wizzit Bank
05.2008 - 02.2014

Query Analyst

Wizzit Bank
09.2006 - 05.2008

Call Centre Agent

Wizzit Bank
09.2005 - 05.2006

Certificate - Commercial Accounting

University of Johannesburg
01.2000 - 12.2000

Matric - undefined

Mphephu High School

National Diploma - Cost and Management Accounting

University of Johannesburg
Pansy Mabareki MncubeCustomer Service Representative