Paraskevi ( Evi ) Makatounaki

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.

Facilitator to all educational programs for children and adolescents (3-18 years old)

• Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
• Incorporated creative activities into lessons to engage students and spark interest in music.
• Mentored students of different ages and backgrounds in music theory, composition and performance.
• Assessed student performance and provided constructive feedback to guide progress.

• Collaborated with staff members to create meals for large banquets.
• Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
• Monitored food and labor costs to verify budget targets were met.
• Coordinated with vendors to order supplies and maintain high quality standards.
• Assisted with menu development and planning.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Trained staff members on use of POS system.
• Managed food resources, memorized orders, and coordinated customer service.
• Greeted new customers, discussed specials, and took drink orders.
• Supervised server staff and simultaneously served personal section of tables.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Followed directions from lead Waitress to deliver exceptional guest service.
• Kept workstation organized and stocked to better accommodate lead waitress and other staff.
• Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
• Organized table settings and maintained dirt-free and tidy tables.