Pari Hasanova

• Created interactive dashboards using SAP analytics that visualized real-time data for over 30 users, enabling faster response times to market changes and enhancing overall strategic planning efforts.
• Spearheaded configuration efforts in SAP implementation projects, streamlining processes that improved cross-functional collaboration and reduced onboarding time for new users by 30 hours per project phase.
• Engineered a detailed troubleshooting guide that addressed 50+ common technical issues, which empowered the customer service team to reduce average resolution time by 40% and boosted first-contact resolution rates.

• Working with technical operations management and application support of a nationwide IT system and mobile applications with approx. 1000 users.
• Executed the functional requirements management strategy with the IT service provider to ensure user-centric development; resulted in the successful launch of five new features that enhanced overall user satisfaction ratings.
• Revamped the master data governance framework, increasing compliance adherence by 30% through regular training sessions and documentation, ensuring accurate data management within the nationwide system administration.
• Created a set of best practices for project management, which were distributed across the organization; these practices reduced onboarding time for new team members by 35%, ensuring faster integration into projects.

• Responded to over 500 customer inquiries weekly through phone, email, and chat, achieving a 95% satisfaction rate by implementing a personalized approach and resolving issues on the first contact.
• Streamlined the internal database by integrating automated scripts that updated technical issue records in real-time; reduced data entry errors by 40% and increased issue resolution speed by 25% across the team.
• Analyzed customer feedback trends over six months, identifying key pain points that directly influenced the redesign of the user interface; improved user satisfaction scores by 40% and reduced support tickets by 25%.

• Streamlined meeting schedules and correspondence processes by implementing a centralized calendar system, enhancing visibility across teams and saving an estimated 10 hours per month in scheduling conflicts and miscommunications.
• Created a structured time allocation strategy for project tasks which optimized resource allocation and improved team efficiency; enabled completion of 10 major projects ahead of schedule.
• Coordinated and managed over 200 appointments monthly using a customized scheduling tool, providing real-time availability updates and ensuring optimal resource allocation for team members across departments.