PARVEZ ALAM
Chemnitz
Summary
Astute IT Support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
11
11
years of professional experience
Work History
Field Engineer (IT Support - Freelance)
STECHAD LTD
71-75 Shelton Street, London, UK
04.2023 - Current
- Defining the role of the server, a choice of the most suitable OS Selection of the server hardware, software, and licensing policy Equipment setup, and OS setup.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Identified major issues that could arise and provided solutions for these problems.
- Installing and configuring the software for a specific server role. In-depth customization of services for certain tasks.
IT Support Engineer
International Office Machines Ltd (IOM)
Ka 218/1 Pragati Sarani, Dhaka, Bangladesh
11.2018 - 09.2022
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Setup, support, and troubleshoot of Barcode scanners, POS printers, POS Terminal, handheld terminals, and Barcode Printers.
- Work of network technologies, firewalls, cloud services, and Microsoft outlook infrastructures.
- Support LAN, WAN, HTTPS/DHCP and Troubleshoot of Microsoft Outlook.
- Support OS, such as Windows, and Linux. Maintain hardware and software of Biometric Machines (ESSL Devices).
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Service Engineer
Jahid Office Equipment
107, Motijheel, Khan Mansion, Dhaka, Bangladesh
02.2013 - 10.2018
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Provide technical support to site users by remote log-in/phone.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Planning and undertaking scheduled maintenance upgrades.
- Analyzed and evaluated performance and optimized efficiency.
Education
Master of Science - Applied Mathematics For Network And Data Science
Hochschule Mittweida University of Applied Science
Mittweida, Germany09.2025
Bachelor of Science - Computer Science
Dhaka International University
Dhaka, Bangladesh03.2020
Skills
- Reporting Capabilities
- System Testing
- Team Communication
- Service Request Oversight
- Installation Monitoring
- Analytics
- Windows Support
- Customer Service Ethos
- Working relationships
- Desktop Support
Languages
English
Upper intermediate (B2)
German
Elementary (A2)
Bengali
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Field Engineer (IT Support - Freelance)
STECHAD LTD
04.2023 - Current
IT Support Engineer
International Office Machines Ltd (IOM)
11.2018 - 09.2022
Service Engineer
Jahid Office Equipment
02.2013 - 10.2018
Master of Science - Applied Mathematics For Network And Data Science
Hochschule Mittweida University of Applied Science
Bachelor of Science - Computer Science
Dhaka International University