Patrycja Wojna
Summary
Dynamic and motivated leader with a proven track record at Arvato Bertelsmann, experianced with cooperating with international team, troubleshooting and ensuring efficient material flow. Demonstrated with problem- solving abilities , good communication skills, and commitment to team work and willing to take new challenges.
Overview
4
4
years of professional experience
Work History
Line Leader
Arvato Bertelsmann
03.2024 - Current
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Organize work schedules and delegate tasks to ensure smooth warehouse activities.
- Monitor performance, resolve conflicts, and motivate the team to meet goals.
- Lead a team of international employees in a warehouse, overseeing daily operations.
- Manage operational issues and troubleshooting, ensuring efficiency in all processes.
Warehouse Worker
Arvato Bertelsmann
07.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Advisor
Medicine
01.2023 - 07.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Order Picker
Hessing Supervers Zwaagdijk
06.2022 - 11.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Mystery Shopper
Dive Poland Cooach Shopmetrics Secret Client
01.2021 - 07.2022
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
- Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
- Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
Education
High School Diploma -
High School
Poland 04-2021
Skills
- Employee training
- Troubleshooting
- Communication skills
- Teamwork and Collaboration
- SAP knowledge
- Adaptability and Flexibility
Languages
English
Upper intermediate (B2)
Timeline
Line Leader
Arvato Bertelsmann
03.2024 - Current
Warehouse Worker
Arvato Bertelsmann
07.2023 - 03.2024
Customer Advisor
Medicine
01.2023 - 07.2023
Order Picker
Hessing Supervers Zwaagdijk
06.2022 - 11.2022
Mystery Shopper
Dive Poland Cooach Shopmetrics Secret Client
01.2021 - 07.2022
High School Diploma -
High School
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