Paula Berochan
Waitress
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Hotel Africana
02.2021 - 05.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor Of Public Administration And Management - Public Administration And Management
Cavendish University
Diploma Of Public Administration And Management - Public Administration And Management
Cavendish University
Skills
Menu presentation
Dining area maintenance
Interactive communication skills
Impression management
High-volume dining
To-go order preparation