Paula Caruana

1. Monitored stock levels and assisted with inventory management and restocking.

2. Entrusted to handle visual merchandising. Ensuring a good balance between creativity and alignment to brand guidelines.

3. Processed accurate transactions using POS systems in relation to cash and card payments.

4. Ensured the shop was kept in a clean and tidy state at all times.

5. Handling customer complaints in a respectful manner.

1. Provided knowledge of merchandise to customers, explaining features and differences between products, and providing purchasing advice to customers.

2. I took the initiative to recommend and help customers with specific products, guiding them to better-suited ones.

3. Upselling and cross-selling were deemed necessary.

4. Meet or exceed monthly, quarterly, and annual sales.

5. Maintain updated customer information, including contact data.

1. Developed the ability to work in a much faster-paced environment.

2. I improved my multitasking skills, as this was needed due to the multiple high-traffic spikes and the quick transaction nature of the shop.

3. I developed a broader understanding and interest in electronics, which was the main product catalog of the shop. This helped with providing accurate information.

4. I improved my customer handling skills; since the transaction time was shorter, the time and overall shop experience provided to the client were also shorter. This enabled me to learn different methods of customer management, all while providing a pleasant experience to the customer.

5. Achieve sales targets, and contribute to overall store goals.

6. Assisted efficiently with current sales and promotions.

7. Ensured her shop floor was always tidy, with adequate stock available at all times.

8. Oversaw returns, exchanges, and refunds, with a focus on minimizing loss and maintaining positive customer relationships.

1. Entrusted with the strategic planning and positioning of stock, depending on branch location, sale frequency, and also the main client base.

2. Train new staff on POS systems, product knowledge, and customer service protocols in order to ensure a smooth and efficient integration process into the team and the nature of the job.

3. Handle roster planning and allocation.

4. Operate and ensure the smooth running of our newly opened coffee shop, adjacent to our retail store, primarily focusing on adhering to food safety regulations.

5. Managed cash handling procedures, end-of-day reconciliation tasks, and bank deposits.

6. Developed and maintained strong relationships with our regular customers to promote loyalty and repeat business, especially in our coffee shop.

7. Coming up with plans and strategies to increase store sales.