Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Nichols

Newark

Summary

Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.

Overview

12
12
years of professional experience

Work History

Patient Access Coordinator

Christiana Care Health System
01.2021 - 09.2024
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.

Patient Access Associate

Bayhealth Medical Group
11.2019 - 01.2021
  • Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
  • Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
  • Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.

Executive Administrative Assistant

Atlantic General Hospital
09.2012 - 11.2019
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor of Science - Health Care Administration

University of Maryland Global Campus
Hyattsville, MD
12-2026

Associate of Science - Criminal Justice

Delaware Technical Community College
DE
05-2019

Associate of Science - Human Services

Delaware Technical Community College
DE
05-2016

Skills

  • HIPAA compliance
  • Strong organization
  • Patient registration
  • Insurance verification
  • Problem-solving

Timeline

Patient Access Coordinator

Christiana Care Health System
01.2021 - 09.2024

Patient Access Associate

Bayhealth Medical Group
11.2019 - 01.2021

Executive Administrative Assistant

Atlantic General Hospital
09.2012 - 11.2019

Bachelor of Science - Health Care Administration

University of Maryland Global Campus

Associate of Science - Criminal Justice

Delaware Technical Community College

Associate of Science - Human Services

Delaware Technical Community College
Paula Nichols