Paulina Cwikla
Altlussheim
Summary
Dynamic professional with a proven track record in customer service and sales, honed at Bonafede Privatrösterei and Rewe Markt. Expert in espresso machine operation and adept at soft selling, I excel in delivering exceptional customer service and driving sales through effective communication and cultural awareness. Passionate about fostering positive customer experiences and achieving results through teamwork and engaged listening.
Overview
17
17
years of professional experience
Work History
Barista, Customer Service
Bonafede Privatrösterei
Hockenheim
08.2018 - Current
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Provided excellent customer service during transactions.
- Delivered exemplary customer service, prompting positive interactions.
Salesperson
Rewe Markt
Altlussheim
11.2016 - 05.2018
- Assisted customers in selecting appropriate products or services for their needs.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Set up meetings with potential clients and listened to their wishes and concerns.
Private English Tutor
My self
Częstochowa
09.2007 - 06.2010
- Used technology in tutoring sessions to diversify and enhance learning.
- Established a positive rapport with students to motivate continuous learning and improvement.
- Assessed students' abilities, identified learning needs and set appropriate learning goals.
- Offered guidance on effective study habits and time management strategies.
- Educated students in use of various study techniques.
Education
Bachelor of Arts - English Studies-Translator
Polonia University in Częstochowa,Poland
Częstochowa07-2010
Skills
- Coffee exprtise
- Espresso machine operation
- Soft selling
- Team player
- Sales expertise
- Clear communication
- Engaged Listener
- Delivers exceptional customer service
- Sales abilities
- Attention to detail
- Calm under pressure
- Effective Decision-Making
- Cultural awareness
Languages
Polish
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Timeline
Barista, Customer Service
Bonafede Privatrösterei
08.2018 - Current
Salesperson
Rewe Markt
11.2016 - 05.2018
Private English Tutor
My self
09.2007 - 06.2010
Bachelor of Arts - English Studies-Translator
Polonia University in Częstochowa,Poland
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