Paulina Rosiak
Burton-Upon-Trent
Summary
Experienced Operations Manager with a robust background in operations strategy, process improvement, and warehouse operations. Demonstrates expertise in performance management, project management, and cross-functional collaboration. Proven track record in risk management, continuous improvement implementation, and operational efficiency. Adept at utilising WMS knowledge for effective warehouse management and ensuring health and safety compliance. Skilled in budgeting, data analysis, financial reporting, and supply chain management. Strong leadership skills complemented by interpersonal communication, conflict resolution, training and development capabilities. Career goal: to drive operational excellence through innovative strategies and collaborative efforts.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Operations Manager
DSV Mercia Park
Swadlincote, East Midlands
12.2024 - 06.2025
- Oversee the daily operations of logistics, transportation, and warehousing to ensure smooth execution of supply chain activities.
- Coordinate with suppliers, vendors, and internal teams to ensure timely and cost-effective movement of goods.
- Lead, manage, and develop a team of operations staff, ensuring that they meet performance targets and adhere to safety and quality standards.
- Conduct training sessions, performance evaluations, and provide mentorship to drive team success and professional growth.
- Ensure that operations comply with all safety regulations, legal requirements, and industry standards.
- Implement and maintain safety protocols and best practices to mitigate risks in warehousing and transportation operations.
- Oversee inventory control processes, ensuring accurate stock levels, effective stock movement, and minimal loss or damage to goods.
- Manage warehouse operations to improve inventory turnover rates and reduce stock-outs.
- Negotiate contracts and establish strategic partnerships with key suppliers and transport providers.
- Monitor vendor performance to ensure the timely delivery of services and goods while adhering to SLAs.
- Prepare regular reports on operational performance, KPIs, and financial metrics for general manager.
- Analyse trends and issues and provide actionable insights for strategic decision-making.
- Develop comprehensive budgets for the operations department, covering transportation, warehousing, staffing, equipment, and other logistics-related expenses.
- Regularly forecast future costs based on historical data, seasonal trends, and business growth, ensuring alignment with company objectives and profitability goals.
- Monitor budget variances and adjust strategies as needed to stay within financial limits while meeting operational demands.
- Liaised with stakeholders for transparent communication and better decision making.
- Led teams to achieve business objectives on time and within budget constraints.
- Monitored health and safety measures for guaranteed compliance.
Assistant Operations Manager
Global Telemetrics
09.2024 - 12.2024
- Collaborated with the sales team to develop and implement strategies for promoting stolen vehicle tracking systems, ensuring effective communication between sales, marketing, and operations departments.
- Acted as a liaison between customers and operations, addressing concerns, providing product support, and ensuring smooth onboarding of new clients.
- Assisted in streamlining operational processes, ensuring timely delivery, installation, and activation of tracking systems for clients.
- Compiled regular reports on system performance, customer feedback, and sales metrics to inform decision-making and improve operational outcomes.
- Addressed and resolved operational issues related to device installations, system performance, and customer complaints, ensuring high levels of satisfaction.
- Implemented new reports for customer liaison officers to improve operational workflow.
- Led initiatives that reduced operational bottlenecks, resulting in a 20% improvement in the efficiency of device installation and activation times.
- Successfully contributed to an increase in annual revenue by identifying upselling opportunities and cross-selling additional services such as extended warranties or maintenance plans.
Shift Manager
JD Sports Derby
03.2023 - 09.2024
- Responsible for ensuring the team supports the achievement of the required SLA's through the effective management of direct reports; accountable for maintaining best standards and Health and Safety practices and promoting a supportive working environment.
- Able to successfully manage a team during the dynamic and ever-changing environment of a ‘start up' warehouse – both physically with warehouse areas evolving over time, alongside process change and improvement.
- Management of Inbound, Outbound, Transport and Compliance Operations- liaising with internal and external stakeholders by myself due to ongoing recruitment.
- Working closely with direct suppliers i.e.: Nike, The North Face, Adidas and Under Armour ensuring that the stock we are receiving on site is correct and accurate.
- Communicating and working alongside finance and planning team to ensure the utilisation of the hours and right headcount is always in place.
- Succession Planning: Coaching, mentoring, completing PDPs with my supervisors to ensure that they are ready for their next step in their career path.
- Continuously improving processes to gain maximum efficiencies and a high level of customer service.
- Being responsible for the overall control of the workflow and organisation of the team to ensure that the standards of performance, attendance, quality, and conduct are met.
- Recruitment of all my supervisors, admins, problem solvers and compliance team.
- Delivered site's first peak with outstanding results by achieving huge targets of 100k a day.
- Developed team members to supervisors, admins, compliance officers and pick wave planners.
- Successful projects within all areas- working closely with my supervisors to ensure that these were delivered on time (Performance, Consumables, Automation, Engagement and Equipment.
- Been involved in updates on automation, getting all staff trained and completing all Golden Thread Testing for auto-store, Ferag system, auto-bagger machine, auto-boxer machine, and despatch sorter.
- Bringing new direct suppliers into the warehouse- completed End to End testing, liaising with suppliers directly to ensure the accuracy of incoming stock.
Shift Supervisor
DSV Mercia Park
10.2022 - 03.2023
- Management of team of 50 direct reports across 3 departments- VAS, E-commerce and B2B.
- Lead by example, ensuring a safe and efficient workplace is always maintained.
- Achieve the required company quality standards ensuring both internal and external customer satisfaction.
- Ensuring that Key Performance Indicators (KPI's) are monitored, and targets achieved.
- Liaise and coordinate with support functions to progress issues concerning production planning and resource/skill allocation to ensure delivery of products to schedule within all relevant quality specifications.
- Communicate with the teams by utilising the visual management, delivering shift briefs with focus on quality, cost, and delivery, and gathering ideas for improvement.
- Drive performance of team members, giving direction and feedback to aid good performance.
- Ensure safe working practices are maintained and ‘Standard Operations' adhered to
- Delivered site's first Peak, exceeding expectations, and targets.
- Implemented site's reports.
- Completed CARGOWRITE additional trainings and developed the whole team across all departments.
- Developed my team members into Team Leaders and colleagues into admins.
Step-up Shift Operations Manager
GXO Logistics ASOS
08.2021 - 10.2022
Operations Team Manager
The Very Group
Derby
10.2020 - 08.2021
Operations Trainer & Superuser
The Very Group
Derby
04.2020 - 10.2020
Warehouse Admin, Superuser & Trainer
XPO Logistics for Ted Baker
Derby
11.2016 - 04.2020
Catering Assistant
Lodge Hotel
10.2015 - 11.2016
Education
Entry Level 2 - Functional English, Functional Maths, Functional ICT
Derby College
Derby 01.2012 - 01.2013
Level 2- Diploma BTEC - Public Services
Derby College
Broomfield 09.2014 - 05.2015
Level 2-Functional English and Maths - English and Math
Derby College
Broomfield 09.2014 - 05.2015
Level 1- Functional English and Maths - English and Math
Derby College
Derby 09.2013 - 05.2014
Skills
- Strategic operations planning
- Warehouse operations optimization
- Performance evaluation and management
- Project oversight and budget control
- Collaborative cross-functional teamwork
- Risk mitigation strategies
- Ongoing process enhancement
- Efficiency in operations management
- Data analytics and reporting skills
- Proficient in MS Office and G-Suite applications
- Remote collaboration tools (Zoom, Teams)
- Compliance with health and safety standards
- Expertise in supply chain logistics
- Leadership development and team management
- Effective communication and conflict resolution skills
- Employee training and development initiatives
- Inventory management practices
- Deadline adherence
- Time efficiency
Accomplishments
- IOSH Managing Safety
- COSH
- Risk Assessment & SSOW/SOP Training
- Lean Working Practice
- Sustainability Training
- Fire Marshall
- First Aid/AED Training
- Insights Training
- Planning and Coordinating Training
- Planning and Accounting
- Major Incident Management
- CargoWrite and Cargolink
- Manhattan Active
- Kronos
- WorkForce
- WebCost
- DLX
- Dangerous Good by Air, Road and Sea qualified
- Level 2 Certificate in Cleaning Knowledge and Skills
- Yellow Belt Sixth Sigma (ICIPS)
Custom
Experienced Operations Manager with a strong background in eCommerce and transportation, skilled in optimising supply chain processes, improving operational efficiency, and leading cross-functional teams. Proven track record of driving cost reductions, enhancing customer satisfaction, and ensuring timely delivery of products in fast-paced environments.
Languages
Polish
Proficient (C2)
References
References available upon request.
Timeline
Operations Manager
DSV Mercia Park
12.2024 - 06.2025
Assistant Operations Manager
Global Telemetrics
09.2024 - 12.2024
Shift Manager
JD Sports Derby
03.2023 - 09.2024
Shift Supervisor
DSV Mercia Park
10.2022 - 03.2023
Step-up Shift Operations Manager
GXO Logistics ASOS
08.2021 - 10.2022
Operations Team Manager
The Very Group
10.2020 - 08.2021
Operations Trainer & Superuser
The Very Group
04.2020 - 10.2020
Warehouse Admin, Superuser & Trainer
XPO Logistics for Ted Baker
11.2016 - 04.2020
Catering Assistant
Lodge Hotel
10.2015 - 11.2016
Level 2- Diploma BTEC - Public Services
Derby College
09.2014 - 05.2015
Level 2-Functional English and Maths - English and Math
Derby College
09.2014 - 05.2015
Level 1- Functional English and Maths - English and Math
Derby College
09.2013 - 05.2014
Entry Level 2 - Functional English, Functional Maths, Functional ICT
Derby College
01.2012 - 01.2013
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