Paulo Novais

-Dreaming, designing and building from scratch my own business.

Several years on the paper, finally got the green Light and the funds from the European Union and moved back to Portugal to execute it, together with a partner (50/50)

-40000m2 of Land in the North of Portugal, a high tech farm producing high quality Organic Aromatic and Medicinal Dry Herbs for the Food, Cosmetic and Pharmaceutical Industry

• Exceeded targeted sales goals through continuous pursuit of new opportunities.
• Created and updated customer accounts with relevant information.
• Managed friendly and professionally over 50 phone calls per day
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Due to my communication skills, I was put on direct phone contact with key decision makers (including CEO's ) of big and relevant companies like Heineken and Airbus

• Approached clients that for different reasons stopped making businesses with Zonzoo and managed to recover 84% of them
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Negotiated, prepared and signed contracts with clients.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Performed research to uncover potential target areas, markets and industries.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Worked with existing customers to increase purchases of products and services.

• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Sought ways to improve processes and services provided.
• Translation and adaptation of website content (English to Portuguese, Portuguese to English, Brazilian Portuguese to European Portuguese)

• Handling Car rental reservations per phone and email
• Phone calls were in English and Portuguese, but i was also doing bookings and forwarding, marking and sometimes even answering emails with basic questions in several languages (since i am able to read and understand Portuguese, English, German, French, Spanish, Italian and even some basic Dutch)
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Coordinated timely responses to online customer communication and researched complex issues.
• Assisted call-in customers with questions and orders.
• Met customer call guidelines for service levels, handle time and productivity.
• Recommended products to customers, thoroughly explaining details.

• A small part-time job during my studies that quickly ended up in an invitation to join the company full time and with bigger responsabilities.
• Handling over 100 clients per day (approximatelly 85% in person, 15% per telephone)
• Finding the best credit solution for each individual case and follow the whole credit lifecycle, managing it from the beginning to the end
• Extended and detailed daily research on the price of Gold in international markets
• Handling and successfully solving complaints and other very often complicated and delicated situations
• Leading, instructing and guiding a small team of 4 persons