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Associate Principal Engineer

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Results-driven operations professional with 15+ years of experience in team leadership and process improvement. Expert in customer service optimization and performance management, consistently exceeding metrics while maintaining quality standards. Seeking Operations Manager position to leverage extensive experience in driving operational excellence, implementing strategic initiatives, and fostering team success through effective leadership and data-driven decision-making.

Experienced Investigation Specialist at Amazon with 4+ years of expertise in seller verification, abuse prevention, and sales fraud investigations. Strong analytical background with hands-on experience in SQL-based data analysis, process improvement, SOP implementation, and cross-functional collaboration.

Very analytical and detail-oriented executive. Among the roles that I have been trained to perform; Sales and technical/customer support agent and back office agent, where I worked directly with Artificial Intelligence programs.
Detail-focused investigative professional with track record of uncovering critical information and resolving cases efficiently. Valued for collaborative approach and adaptability, consistently delivering results through thorough analysis and effective team coordination. Skilled in evidence gathering and regulatory compliance.

Detail-oriented Investigations Specialist with hands-on experience in fraud detection, risk analysis, and transaction monitoring. Currently working at Amazon, specializing in identifying high-risk orders, preventing account takeovers, and mitigating financial crime using data-driven investigation techniques. Strong background in customer operations, compliance-aligned decision making, and cross-functional collaboration, with a proven ability to balance fraud prevention, customer experience, and SLA-driven performance.

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Investigation Specialist

COMMUNITY MANAGER (CONTENT MODERATOR)

ADVISOR SUPERVISOR IN IOS TECHNICAL DEPARTMENT

SPECIALIST ADVISOR IN IOS, APPLE WATCH, MAC OS+ & BEATS, TECHNICAL SERVICE

APPLE PRODUCTS IMPORTER

LOGISTICS ASSISTANT

ASSISTANT COORDINATION OF HR

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POSTGRADUATE IN FORENSIC CRIMINAL PSYCHOLOGY -

DEGREE IN PSYCHOLOGY - undefined