PENNY BARNES
Wilmington,Delaware
Summary
Dynamic Office Manager at Cox Auto Sales with exceptional customer service and organizational skills. Successfully maintained confidentiality while managing financial records and vendor relationships. Enhanced team integration through effective recruitment and onboarding. Proficient in title work, ensuring compliance and accuracy in documentation. Fostered a positive work environment, driving employee engagement and satisfaction.
Overview
32
32
years of professional experience
Work History
Office Manager
Cox Auto Sales
10.1992 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Coordinated the timely and accurate filing of all necessary documentation for legal, regulatory, and tax purposes.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Process Delaware Department of Motor VehicleTitle work.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
High School Diploma -
Conrad High School
Wilmington, DE06-1976
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Title Work
Timeline
Office Manager
Cox Auto Sales
10.1992 - 03.2025
High School Diploma -
Conrad High School
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