Peter Varughese
Berlin
Summary
Professional shift supervisor with strong leadership skills and a focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication skills, fostering a productive and positive workplace.
Overview
12
12
years of professional experience
Work History
Shiftlead
Flink
12.2021 - Current
- Lead a team of 35 employees, coordinating daily tasks, monitoring performance, and providing guidance to ensure smooth operations and exceptional customer service
- Implemented new strategies to improve efficiency, resulting in a 15% reduction in wait times and increased customer satisfaction ratings by 20%
- Trained and onboarded new hires, ensuring they were equipped with the necessary skills and knowledge to excel in their roles, resulting in a 30% decrease in training time
- Conducted regular inventory checks, maintained accurate records, and collaborated with suppliers to ensure optimal stock levels and minimize wastage, resulting in a 25% decrease in inventory discrepancies
Unit Manager
Coconut Grove Grand
06.2019 - 12.2020
- Led a team of 5 employees, effectively delegating tasks, providing guidance and support, ensuring optimal productivity and performance, supporting and working with all the Head of departments in all aspects of running the company
Sr. Customer Service Supervisor
Jet Airways
08.2013 - 06.2019
- Oversaw and managed all operational aspects including administration, delay reports, scheduling flight timing, check-in counter, and visa check
- Supervised and met staffing needs for boarding gate and ground operations
- Coordinated flight operations with multiple airports
- Maintained daily tracking of all flights and effectively communicated with Airport Manager to address any issues across the network
- Collaborated with UK and USA Immigration for TSA matters
- Assumed responsibility for handling operations at Mumbai international airport and reporting to the head office of Jet Airways
Education
Masters of Business Administration (MBA) - General Technology Management
Fachhochschule des Mittelstands (FHM)
10.2023
Skills
- Leadership skills
- Team management
- Time management
- Problem-solving abilities
- Decision making abilities
- Ability to work under pressure
- Strong communication
- Customer satisfaction
- Performance management
- Operational efficiency
Timeline
Shiftlead
Flink
12.2021 - Current
Unit Manager
Coconut Grove Grand
06.2019 - 12.2020
Sr. Customer Service Supervisor
Jet Airways
08.2013 - 06.2019
Masters of Business Administration (MBA) - General Technology Management
Fachhochschule des Mittelstands (FHM)
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