Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PETERSON BRUTUS ALAZY

Delmar

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues

I am a passionate and aggressive marketing specialist with team leadership and problem-solving skills, strong time management skills, I am a communications professional seeking opportunities in the field of Contact centers and marketing, where I can apply my skills for continuous improvement.

Overview

3
3
years of professional experience

Work History

Dispatch Coordinator

WILLY HAIRSTON, AMAZON
Seaford
07.2024 - 04.2025
  • Tracked real-time location of vehicles using GPS technology.
  • Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
  • Coordinated and monitored daily delivery routes to ensure timely completion.
  • Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Monitored driver performance in terms of timeliness and safety regulations compliance.

Retail Store Manager

Walmart
Salisbury
11.2023 - 06.2024
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Coordinated stock replenishment processes as needed based on sales trends.

OPI/VRI MEDICAL INTERPRETER

Globo
12.2022 - 08.2023
  • Maintained a professional demeanor when interacting with clients and colleagues.
  • Remote freelance interpreter: English-Haitian Creole, English-French.
  • Remote Medical Interpreter ( English - Haitian Creole ) Assisting Providers and nurses by interpreting every sentences with the LEP in Haitian Creole

Customer Service Representative

Newtech DOMINICAN REPUBLIC
Santo Domingo
02.2022 - 10.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

MARKETING -

CENTRE UNIVERSITAIRE DE MANAGEMENT
DELMAS HAITI

Skills

  • Team collaboration
  • Message and work order transfer
  • Multitasking Abilities
  • Team building
  • Customer service

Languages

HAITIAN CREOLE
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
Spanish
Limited

Timeline

Dispatch Coordinator

WILLY HAIRSTON, AMAZON
07.2024 - 04.2025

Retail Store Manager

Walmart
11.2023 - 06.2024

OPI/VRI MEDICAL INTERPRETER

Globo
12.2022 - 08.2023

Customer Service Representative

Newtech DOMINICAN REPUBLIC
02.2022 - 10.2022

MARKETING -

CENTRE UNIVERSITAIRE DE MANAGEMENT

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PETERSON BRUTUS ALAZY