Petra Cook
Fort Hood
Summary
Experienced and service-oriented professional with 15+ years in customer support and administrative coordination. Skilled in handling client inquiries, managing documentation, and supporting sales and events with precision and care. Proficient in SAP, CRM systems, and MS Office. Known for strong communication skills, attention to detail, and a proactive, customer-first approach. Fluent in German and English.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Assistant
Bison Deutschland GmbH-Kaiserslautern
03.2019 - 06.2025
- Updating and maintaining the complete sales tools
- Telephone and administrative customer care
- Initial contact for inquiries from interested parties
- Participation in the preparation to follow up of trade fairs and events
- Creating offers and order confirmations
- Contract preparation and document management
- Development and expansion of pre-sales activities
- SAP
Groups & Event Manger Region Frankfurt
NH Frankfurt Airport West-Raunheim
06.2017 - 03.2019
- Leading a team of Group & Event Coordinators of 7 hotels
- Incorporation of new employees
- Employee appraisals and job interviews
- Systems control
- Creation of statistics and reports
- Organizing meetings, incentives, conferences, events and travel groups
- Detailed planning of events with our customers
- Proactive and targeted analysis of customer needs as well as the development of customized and individual solutions
- Close cooperation with each department of the hotel
- Ensuring the accuracy of data and rates
- Professional complaint management
- Function Meeting
- Professional complaints management
- Data Maintenance
- Training of employees
Groups & Event Manger
NH Frankfurt Airport West-Raunheim
06.2014 - 06.2017
- Organizing meetings, incentives, conferences, events and travel groups
- Detailed planning of events with our customers
- Creating individual reservations
- Proactive and targeted analysis of customer needs as well as the development of customized and individual solutions
- Additional sales through up-selling including self-responsible offer preparation
Receptionist
NH Frankfurt Airport West-Raunheim
06.2011 - 06.2014
- Check In and Check Out
- Cash settlement
- Creation of invoices
- Billing adjustments
- Close cooperation with the accounting department
- Assistance with inventories
- Professional complaint management
- Customer care
Education
Education as a Hotel Industry Expert -
NH Frankfurt Airport West-Raunheim
Skills
- Organizational skills
- Customer relationship management
- Customer support
- Time management
- Communication skills
- Computer skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- SAP
- X-trade
- CRM software
Certification
Driver's License
Languages
German - Fluent
English - Expert
Additional Information
- Trainings:
- Managing Small Team
- Leadership Coaching
- Site Inspection
- Complaint Management
- Work Life Balance
Timeline
Sales Assistant
Bison Deutschland GmbH-Kaiserslautern
03.2019 - 06.2025
Groups & Event Manger Region Frankfurt
NH Frankfurt Airport West-Raunheim
06.2017 - 03.2019
Groups & Event Manger
NH Frankfurt Airport West-Raunheim
06.2014 - 06.2017
Receptionist
NH Frankfurt Airport West-Raunheim
06.2011 - 06.2014
Education as a Hotel Industry Expert -
NH Frankfurt Airport West-Raunheim
Similar Profiles
Patrick SteinerPatrick Steiner
Director Solution Engineers Central EMEA at VMware Tanzu Deutschland, former Pivotal Software Deutschland GmbHDirector Solution Engineers Central EMEA at VMware Tanzu Deutschland, former Pivotal Software Deutschland GmbH
Maité RutherMaité Ruther
Managerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbHManagerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbH
Josefine Florie FalkJosefine Florie Falk
Host & Brand Ambassador Part-time Working Student at Moet Hennessy Deutschland GmbHHost & Brand Ambassador Part-time Working Student at Moet Hennessy Deutschland GmbH
Nicholas KoleskiNicholas Koleski
Operations Manager at U.S ARMYOperations Manager at U.S ARMY
Jeremy R. BlevinsJeremy R. Blevins
Staff Sergeant at U.S. ArmyStaff Sergeant at U.S. Army