Petra Neu

Communicated with customers via phone, email and live chat. Proven track record of enhancing customer satisfaction by resolving issues promptly and effectively. Actively contributed valuable input in team meetings to foster collaborative environment. Demonstrated strong problem-solving skills, improving first-call resolution rates by providing accurate information and support. Skilled in managing escalated calls, diffusing tense situations, and negotiating successful resolutions. Cross-trained to support other customer service managers and consistently educated customers on billing, payment processing, and support policies to ensure smooth interactions.

Documented processes in Confluence and supported creation of business safety procedures. Provided weekly management reports, offering valuable insights for decision-making. Maintained accurate financial records by efficiently processing invoices and expense reports. Additionally, oversaw inventory management to ensure adequate supply levels while minimizing unnecessary costs, contributing to overall efficiency of operations.

Contractor for Texas Instruments GmbH. Worked with SAP/Oracle ERP solutions, managing purchase orders, and overseeing commercial controlling, including credit notes, invoices, and order payment control. Provided inventory management support and monitored goods receiving to ensure smooth operations. Documented processes to enhance new employee training and maintained accurate master data elements, including prices and SKUs. Successfully managed relationships with over 50 wholesale customers across regions such as Australia, Middle East, Nordics, UK, and Americas. Demonstrated strong ability to develop and maintain professional customer relationships globally.

Co-founder and operator of commercial bakery specializing in European goods, successfully growing business from start-up to annual turnover of over AUD 1.5 million. Oversaw implementation of cloud-based SaaS for financial management. Managed customer master data entry in Salesforce and developed scalable business processes, communicating them via multimedia channels. Led B2B customer acquisition, securing key clients, including German delegation for 2014 G20 summit. Planned and set up two production facilities, optimizing output and reducing costs. Handled accounts, logistics, payroll, and staff recruitment, while ensuring compliance with legal and industry regulations. Represented business at industry events and negotiated favorable supplier contracts to reduce operational expenses.