Phannipha Linthong

Düsseldorf | Since June 2024

• Supporting operational store management and ensuring efficient daily operations
• Coordinating employees and supporting scheduling and team organization
• Responsible for service quality and compliance with internal standards
• Collaborating with external service providers and internal stakeholders
• Supporting KPI- and budget-oriented store operations
• Ensuring a professional and customer-oriented working environment
• Supporting organizational and administrative processes

Oberhausen | February 2023 – May 2024

• Supported store management in daily operational business
• Coordinated and monitored daily operational processes
• Assisted with employee leadership, onboarding, and team motivation
• Responsible for maintaining quality and service standards
• Managed operational issues and provided quick problem-solving support
• Supported cost control, reporting, and KPI monitoring
• Communicated with internal departments and external partners

January 2019 – February 2024

• Advised and supported customers in a service-oriented environment
• Independently organized appointments, workflows, and customer management
• Built long-term client relationships through professional communication
• Demonstrated structured working methods and independent project coordination

January 2022 – September 2022

• Supported store management with operational tasks and team coordination
• Ensured smooth operations and high service quality
• Served as a point of contact for employees during daily operations
• Assisted with organizational and administrative processes

January 2021 – December 2021

• Responsible for opening and closing procedures
• Supported daily store organization
• Ensured a professional appearance and efficient workflows

June 2020 – December 2020

• Supported the sales team in daily operational business
• Assisted customers and ensured high service quality