Philomena Santos
Bremen
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, notably at Claudia Casadei. Excelled in guest relations and complaint handling, ensuring memorable experiences. Demonstrated strong work ethic and professional appearance, significantly improving guest satisfaction.
Managed front desk operations and supported housekeeping, consistently recognized for enhancing guest experiences. Demonstrated excellent communication and problem-solving skills in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Hotel Staff Member
Claudia Casadei
07.2019 - 08.2019
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Promoted a culture of teamwork by working effectively with colleagues and supporting their efforts to progress towards common goals.
Restaurant Server
Bruno Nicola
03.2018 - 05.2018
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Assistant Cook
Baldinelli Salvatore
02.2016 - 04.2016
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
Education
High School Diploma -
A.F.G.P Associazione Formazione Giovanni Piamarta
Remedello (Italy)06-2018
Skills
- Guest relations
- Complaint handling
- Strong work ethic
- Professional appearance
- Banquet setup
- Reservation management
- Menu planning
Timeline
Hotel Staff Member
Claudia Casadei
07.2019 - 08.2019
Restaurant Server
Bruno Nicola
03.2018 - 05.2018
Assistant Cook
Baldinelli Salvatore
02.2016 - 04.2016
High School Diploma -
A.F.G.P Associazione Formazione Giovanni Piamarta
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