Pirverdi Gambarli
Munchen
Summary
I am a results-driven professional with strong skills in communication, sales, and management. My passion for human interactions fuels my ability to understand client needs and deliver tailored financial solutions. With a strategic mindset and persistence, I excel in navigating complex challenges and achieving business goals. Fluent in multiple languages, I bring a global perspective and a "can-do" attitude to every opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Agent
Koenigshof, A Luxury Collection Hotel, Munich
11.2024 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Informed clients of policies and procedures.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Front Desk Reception
Hotel Bristol, a Luxury Collection in Warsaw / Marriott International
10.2022 - 11.2024
- Managed the guest check-in/check-out process, including the issuance and reconciliation of invoices, ensuring accuracy in financial transactions
- Prepared and analyzed night audit reports, balancing daily transactions, identifying discrepancies, and ensuring all financial data was accurately recorded in the hotel's accounting system
- Collaborated closely with the Finance department to reconcile billing discrepancies, prepare end-of-day financial summaries, and assist in monthly financial closures
- Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
Guest Service Agent
Baku Marriott Hotel Boulevard5* / Marriott International
05.2022 - 09.2022
- 812 guest rooms,4 F&B outlets,38,933 sq ft of elegant meeting spaces
- Answer record process all guest calls, messages, requests, questions or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports, identify and special requests and check reports for accuracy
- Include night shift duties
TOUR & EVENT COORDINATOR
"Millennium Tourism & Congress DMC" LLC
11.2019 - 12.2020
- Created, managed, and meticulously monitored event budgets, including cost estimates, vendor payments, and staff salaries, ensuring financial efficiency and profitability
- Managed all financial aspects of event coordination, including procurement of services, invoice processing, and financial reconciliation post-event
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Ensured all financial transactions, including payroll, payments, and reimbursements, were accurately documented and aligned with company financial policies and objectives
Education
Master of Arts - Marketing & Management
University of Economics And Human Sciences in Warsaw
Warsaw09-2024
BACHELOR OF TOURISM AND HOSPITALITY - undefined
Azerbaijan Tourism And Management University
06.2022
Bachelor of Tourism and Leisure Management - undefined
IMC Krems University of Applied Sciences
06.2022
Skills
- Outlook
- Microsoft Excel
- Microsoft Office
- Problem-solving skills
- Positive attitude
- Goal-oriented mindset
LANGUAGE SKILLS
Mother tongue(s): Azerbaijani
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
German
Elementary (A2)
Certification
- IELTS Certificate / Overall band score:7.0/9.0 (C1)
- SAHMAN Certificate: Awarded by Azerbaijan Tourism Agency | Recognizing excellence in tourism management and standards
- Full Scholarship: Awarded by Azerbaijan Tourism and Management University (ATMU) for academic excellence.
- Full Scholarship: Awarded by IMC Krems University of Applied Sciences for outstanding performance in Tourism and Leisure Management.
Timeline
Front of House Agent
Koenigshof, A Luxury Collection Hotel, Munich
11.2024 - Current
Front Desk Reception
Hotel Bristol, a Luxury Collection in Warsaw / Marriott International
10.2022 - 11.2024
Guest Service Agent
Baku Marriott Hotel Boulevard5* / Marriott International
05.2022 - 09.2022
TOUR & EVENT COORDINATOR
"Millennium Tourism & Congress DMC" LLC
11.2019 - 12.2020
BACHELOR OF TOURISM AND HOSPITALITY - undefined
Azerbaijan Tourism And Management University
Bachelor of Tourism and Leisure Management - undefined
IMC Krems University of Applied Sciences
- IELTS Certificate / Overall band score:7.0/9.0 (C1)
- SAHMAN Certificate: Awarded by Azerbaijan Tourism Agency | Recognizing excellence in tourism management and standards
- Full Scholarship: Awarded by Azerbaijan Tourism and Management University (ATMU) for academic excellence.
- Full Scholarship: Awarded by IMC Krems University of Applied Sciences for outstanding performance in Tourism and Leisure Management.
Master of Arts - Marketing & Management
University of Economics And Human Sciences in Warsaw
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