POOJA BAGHEL
Berllin
Summary
Seasoned sales and customer service professional boasting 3 years of retail management experience and a strong background in team leadership. Fluent in English, complemented by workable proficiency in German, and backed by a Bachelor's degree in Bio-Technology. Ready to leverage skills in team supervision, sales strategies, and customer relations for a challenging Store Manager role.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Valege Deutschland GmbH
09.2022 - Current
- Supervised and trained a staff of 3, ensuring adherence to company policies.
- Reviewed staff performance and provided constructive feedback for improvement.
- Managed inventory, including purchasing based on trends, new product availability, and customer interests.
- Displayed merchandise to maximize visual appeal and sales opportunities.
- Organized engaging product demonstrations to enhance customer experience.
- Compiled and sent sales and customer reports, contributing to strategic decision-making.
- Handled customer complaints and grievances, maintaining high satisfaction levels.
- Monitored and maintained store inventory to ensure optimal stock levels.
- Managed staff schedules, balancing work hours to meet business demands.
Sales Advisor
Valege Deutschland GmbH
06.2022 - 08.2022
- Arranged merchandise on shelves, considering thepopularity and other criteria to drive sales.
- Engaged with customers, offering product advice and persuasive recommendations.
- Maintained a clean and organized store environment, enhancing customer experience.
- Updated customer information in databases and handled merchandise returns.
- Went t“extra mile” to meet targets, demonstrating acommitment to sales excellence.
Sales Person
Peek & Cloppenberg
08.2021 - 06.2022
- Presented merchandise attractively and advised customers on product choices.
- Located specific products for customers, offering personalized service.
- Dealt with complaints with patience and empathy, ensuring customer satisfaction.
- Monitored shelves and unloaded new products, maintaining optimal inventory levels.
Crew Member
Five Guys
03.2019 - 08.2020
- Excelled in various roles including front line coordinator, order taker, burger maker, fry station, and cashier.
- Worked cohesively with team members to complete tasks efficiently and maintain smooth operations.
- Maintained clean and sanitary food preparation and dining areas to ensure adherence to health and safety regulations.
Education
Professional Diploma in Hair & Make-Up -
Creative Beauty Company, Hair & Make Up Schule
Berlin, Germany05.2021
Web Design And Development Certification -
KriS' School of Web
Bangalore, India01.2017
Bachelor of Science - Biotechnology
D.P.Chaturvedi College
Seoni, India05.2014
Skills
- Customer Service Excellence
- Inventory Management
- Team Leadership & Training
- Merchandising & Product Display
- Collaborative Teamwork
- Adaptability & Flexibility
- Time Management & Multitasking
- Negotiation Skills
Habbies
Singing, Dancing, Exploring makeup techniques and Digital content creation(begginer)
Languages
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Assistant Store Manager
Valege Deutschland GmbH
09.2022 - Current
Sales Advisor
Valege Deutschland GmbH
06.2022 - 08.2022
Sales Person
Peek & Cloppenberg
08.2021 - 06.2022
Crew Member
Five Guys
03.2019 - 08.2020
Professional Diploma in Hair & Make-Up -
Creative Beauty Company, Hair & Make Up Schule
Web Design And Development Certification -
KriS' School of Web
Bachelor of Science - Biotechnology
D.P.Chaturvedi College
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