POOJA BHULLAN DAS
Nagpur,MH
Summary
Dynamic and service-oriented cabin crew member with over 1.5 years of international flight experience, consistently delivering exceptional customer care while upholding the highest safety standards. Adept at addressing diverse passenger needs and managing in-flight situations with calm efficiency, fostering a welcoming and inclusive environment on board. Renowned for cultural adaptability, strong communication skills, and a polished, professional appearance that aligns seamlessly with the airline's brand values. Committed to enhancing the passenger journey through meticulous attention to detail, empathy, and collaborative teamwork, ensuring a memorable travel experience for all.
Overview
9
9
years of professional experience
Work History
Cabin Crew Ops
AIR INDIA EXPRESS
04.2025 - Current
- Ensured passenger safety and comfort during domestic and international flights.
- Delivered high-quality customer service, resolving passenger concerns efficiently and professionally.
- Collaborated with the IFS and Cabin Crew department for smooth in-flight operations.
- Conducted safety briefings and ensured adherence to airline policies and procedures.
- Supported emergency response situations and provided first aid when required.
GUEST SERVICE ASSOCIATE
AIR INDIA LTD.
12.2023 - 04.2025
- Ensured passenger safety, comfort, and well-being throughout domestic and international flights in accordance with airline regulations and DGCA standards.
- Delivered exceptional in-flight service, including meal and beverage service, special assistance, and addressing passenger needs with professionalism and empathy.
- Conducted pre-flight safety checks, emergency equipment inspections, and safety demonstrations to maintain compliance with safety protocols.
- Responded promptly and effectively to in-flight incidents, medical emergencies.
Cabin Crew
HOTEL TULI IMPERIAL
01.2017 - 01.2019
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Manage room reservations, cancellations, and amendments.
- Maintain accurate guest records and process payments.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Provide information about hotel facilities, services, local attractions, and travel directions.
- Ensure the front desk area is tidy, professional, and organized at all times.
- Handle phone calls, emails, and messages promptly and professionally.
- Follow hotel policies, safety, and security procedures.
- Strive to create a positive guest experience by anticipating needs and exceeding expectations.
Education
BBA -
CITY PREMIER COLLEGE
01.2019
Skills
- Customer Service & Interpersonal Skills
- Safety & Emergency Management
- Teamwork & Leadership
- Communication & Languages
- Service Excellence & Sales
- Personal Attributes
LANGUAGES
Hindi
English
Marathi
Timeline
Cabin Crew Ops
AIR INDIA EXPRESS
04.2025 - Current
GUEST SERVICE ASSOCIATE
AIR INDIA LTD.
12.2023 - 04.2025
Cabin Crew
HOTEL TULI IMPERIAL
01.2017 - 01.2019
BBA -
CITY PREMIER COLLEGE