Overview
Work History
Education
Skills
Certification
Master Thesis
Languages
Timeline
Cashier

Pooja Gangwani

Berlin,BE

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

EDEKA
09.2023 - Current
  • Handled daily cash register operations with accuracy and speed, including processing cash, credit, and contactless payments.
  • Assisted customers with inquiries, product selection, and resolving transaction issues, consistently delivering friendly and knowledgeable support to enhance customer satisfaction and loyalty.
  • Actively contributed to a positive team dynamic by maintaining open communication, supporting colleagues during peak hours, and demonstrating a solution-oriented attitude to help meet store goals.

working Student-sales

EDEKA
09.2022 - 06.2023
  • Managed daily transaction processing and end-of-day cash register closing, ensuring financial accuracy and attention to detail—skills transferable to data integrity, sales tracking, and report preparation tasks.
  • Provided product advice, handled complaints professionally, and maintained positive customer interactions—demonstrating strong communication skills and problem-solving capabilities essential for supporting internal sales meetings and business reviews.
  • Handled data entry, maintained transaction logs, and ensured customer records were up to date—directly aligning with responsibilities for maintaining sales databases, customer master data, and preparing documents for planning and review processes.

Business analyst-policies admin

AXA
03.2022 - 07.2022
  • Applied strong knowledge of safety and regulatory procedures to maintain accurate and up-to-date records, aligning with the role’s need for precision in maintaining sales databases and customer master data.
  • Served as a first-level advisor on insurance matters, demonstrating excellent communication and problem-solving skills—directly transferable to supporting sales and marketing teams with queries related to systems, apps, and operational processes.
  • Managed and organized insurance documentation and protocols, contributing to the development of clear reporting and administrative systems.

Executive Assistant

Birajdar Nursing Home
09.2020 - 03.2022
  • Prepared weekly check requests, expense reports, purchase orders, and invoices—demonstrating strong attention to detail and reliability in handling transactional data, directly supporting the accuracy of sales databases and financial reporting processes.

Customer Service Representative

CONCENTRIX DAKSH
06.2020 - 08.2020
  • General customer service.
  • Assisted customers with inquiries, product selection, and resolving transaction issues, consistently delivering friendly and knowledgeable support to enhance customer satisfaction and loyalty.

Education

Masters - Betriebswirtschaft (Projekt Management)

Berlin school of business and innovation
11.2023

Bachelor - Betriebswirtschaft (Personalwesen)

Pune University
10.2021

Skills

  • Microsoft office 365
  • System Operations
  • Strategic management and leadership
  • Accounting
  • Risk management
  • International business management
  • Power BI

Certification

B2.2

Master Thesis

  • A critical evaluation of common risks and attitudes of project management
  • Risk of Overambitious Innovation vs. Controlled Execution.
  • Global Coordination Risk in Multinational Projects.
  • Dependence on Marketing Timelines and Celebrity Endorsements.

Languages

English
German
Hindi

Timeline

Cashier

EDEKA
09.2023 - Current

working Student-sales

EDEKA
09.2022 - 06.2023

Business analyst-policies admin

AXA
03.2022 - 07.2022

Executive Assistant

Birajdar Nursing Home
09.2020 - 03.2022

Customer Service Representative

CONCENTRIX DAKSH
06.2020 - 08.2020

Bachelor - Betriebswirtschaft (Personalwesen)

Pune University

Masters - Betriebswirtschaft (Projekt Management)

Berlin school of business and innovation

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Pooja Gangwani