Poornima Thulasiraaman

• Managed end-to-end order processing for B2B and B2C clients, ensuring 98% on-time delivery and maintaining a 99.9% order accuracy rate.
• Coordinated with supply chain, logistics, and finance teams to streamline order workflows, reducing order cycle time by 25%
• Created and reviewed over 100 custom quotes monthly using Salesforce achieving a 90% quote-to-order conversion rate.
• Collaborated with sales and product teams to develop competitive pricing strategies, contributing to a 15% increase in quarterly revenue.
• Automated quote generation templates, reducing manual entry errors by 40% and improving turnaround time by 30%.
• Implemented a standardized quote approval process, improving compliance with pricing policies and reducing approval delays by 50%
• Utilized ERP (SAP/Oracle) and CRM (Salesforce) systems to manage order and quote data, ensuring real-time visibility and reporting accuracy.
• Developed dashboards to track KPIs such as quote conversion rate, order fulfillment time, and customer satisfaction.
• Managed high-volume seasonal order spikes (up to 3x normal volume) with no delays or customer complaints by optimizing order batching and fulfillment schedules.
• Trained and mentored a team of 4 junior order specialists, improving team productivity by 25% within 6 months.
• Collaborated with IT to integrate CRM and ERP systems, enabling real-time quote-to-order conversion and reducing manual data entry by 50%.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored analysts, fostering professional development while enhancing overall team performance.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Provided technical support for troubleshooting analytics and reporting issues.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.

• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Reduced errors in data entry, instituting rigorous quality control checks.
• Processed thousands of orders with 99.9% accuracy and 98% on-time fulfillment.
• Created and optimized custom quotes with a 90%+ conversion rate using tools like Salesforce CRM and SAP.
• Reduced quote turnaround time by 40% through automation and process improvements.
• Collaborated cross-functionally with sales, logistics, and finance teams to resolve complex order and pricing issues.
• Led initiatives that cut order entry errors by 35% and improved revenue forecasting accuracy to 95%.

● Crafted and Delivered Training : Authored comprehensive training materials and led engaging sessions for onboarding and professional development of new and current staff.

● Communication Management : Established and curated content for various communication platforms, ensuring consistent and effective internal and external messaging through websites, email campaigns, and newsletters.

● Agile Methodology Implementation : Spearheaded the adoption of Agile practices, enhancing team collaboration and streamlining cross-functional communication.

● Training Coordination : Orchestrated training schedules, gathered participant feedback, and disseminated educational resources, optimizing the learning experience.

● Development Tracking System : Designed a robust tracking system to monitor and support employee training and growth, yielding a significant 25% uptick in skill acquisition and career advancement.

● Survey Design and Analysis : Created and administered targeted surveys to gauge session effectiveness and inform future training strategies.

● Data-Driven Insights : Performed targeted analyses to address key business inquiries, delivering actionable insights that bolstered operational efficiency.

● Collaborative Planning : Actively engaged in cross-departmental meetings, contributing to the strategic planning of educational initiatives and corporate programs.

● Performance Tracking : Managed a comprehensive tracker to monitor and promote continuous improvement in access to resources, process training, and soft skills enhancement.

● Productivity Presentations : Developed and presented informative sessions aimed at elevating workplace productivity and fostering a collaborative culture within the Center of Excellence (COE).

● Ad-Hoc Management : Efficiently handled spontaneous requests from the COE and various stakeholders, ensuring timely and effective resolution.

Financial Audit support:

• Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
• Enhanced audit efficiency by implementing risk-based auditing methodologies and streamlining processes.
• Developed strong relationships with key stakeholders, fostering open communication channels necessary for successful audit engagements.
• Improved communication between departments by collaborating on cross-functional audits and addressing shared concerns.

Educator | Subject Counselor | Learning Animator

• Delivered impactful training sessions for both new and experienced teachers, focusing on instructional improvement and professional development.
• Led a team of educators in designing interdisciplinary projects that enhanced students’ critical thinking and problem-solving abilities.
• Developed and launched an online learning platform to support distance education and remote collaboration during the pandemic, ensuring uninterrupted learning.
• Implemented classroom strategies that fostered a positive and inclusive learning environment, resulting in noticeable improvements in student behavior and engagement.
• Designed and facilitated hands-on science experiments and interactive projects, increasing student interest and participation in STEM subjects by 80%.
• Integrated digital tools such as virtual labs, simulations, and educational games to enrich the learning experience and boost student engagement.
• Maintained comprehensive academic documentation, including audit support files, PTM records, academic and activity planners, and meeting minutes.
• Planned and delivered personalized lesson plans, providing individual support to meet diverse student needs.
• Maintained regular communication with students and parents regarding academic progress, assignments, and behavioral updates.
• Provided effective mentorship to fellow teachers and addressed academic and disciplinary concerns, contributing to overall school performance.