Summary
Overview
Work History
Education
Skills
Certification
Timeline
Pouya Forouzandeh

Pouya Forouzandeh

Technical Program Manager
Berlin

Summary

Project Management professional with over 11 years in the ICT sector, including 8+ years of dedicated project management experience. Currently, working as Technical Program Manager at Delivery Hero, the world's leading local delivery platform, operating its service in 74 countries. Previously served in a program management role at Snapp!, the largest and fastest-growing Internet company in the Middle East with nearly 2 million rides per day, serving 20 million passengers and 600K+ drivers. Specialties: project management, IT service management, agile, business process, leadership.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Staff Technical Program Manager - Global Security

Delivery Hero
7 2022 - Current
  • Company Overview: the world's leading local delivery platform, operating its service in 74 countries
  • Led the successful implementation of Delivery Hero's corporate compliance program, resulting in a ~30% increase in security posture across the Logistics and FinTech verticals
  • This achievement stemmed from executing a variety of projects and activities aimed at improving the security posture of DH entities and safeguarding DH assets
  • For instance, conducted the first-ever business impact analysis (BIA) for the Logistics vertical, laying a solid foundation for risk management and mitigation strategies
  • The world's leading local delivery platform, operating its service in 74 countries

Industrial Automation Enginner

Fan Afzar Pajouh
12.2006 - 4 2011
  • Designed and implemented PLC (Programmable Logic Controller) software for industrial automation projects using Siemens STEP 7 (S7-200, S7-300, S7-400)
  • Designed and implemented HMI (Human-Machine Interface) using Siemens WinCC
  • Siemens Integrated Automation Solutions
  • Implemented electrical circuits for process control

Technical Project Manager - Logistics Foundation

Delivery Hero
08.2021 - 07.2022
  • Conducted the Logistics Security Team roadmap activities, from conception to launch
  • Delivered projects/initiatives in alignment with the team's OKRs and KPIs, resulted in increasing the security score by 20% YoY
  • Redefined the vulnerability management process to improve the process across the Logistics vertical including 60+ tech squads

Senior Technical Program Manager

Snapp
06.2019 - 08.2021
  • Company Overview: the largest and fastest-growing Internet company in the Middle East with nearly 2 million rides per day, serving 20 million passengers and 600K+ drivers
  • Managed infrastructure projects at Snapp! Tech
  • Department
  • Deployed a suitable Project Management framework for technical projects and cross-functional activities, using both waterfall and agile frameworks
  • Planned and monitored team roadmap and OKRs
  • Deployed service desk using Jira and implementing ITIL processes including Change Management, Incident Management, Problem Management, and Request Fulfillment
  • Created and delivered a project management dashboard, providing necessary project metrics and reports to share insights with C-level executives in an efficient way and empower the management to make fast and data-driven decisions
  • Avoided and mitigated IT Risks 40% by delivering the 'Network Security Monitoring (NSM)' product
  • Handled project documentation processes
  • The largest and fastest-growing Internet company in the Middle East with nearly 2 million rides per day, serving 20 million passengers and 600K+ drivers

Project Manager

Shatel
07.2017 - 02.2019
  • Managed OSS/BSS product roadmap for Shatel telephony services and delivered nearly 100 OSS/BSS features
  • Designed and implemented a Product Management Framework for Shatel telephony services
  • Conducted cross-functional activities among different organizational units
  • Provided necessary project metrics and reports
  • Managed project documentation processes

VoIP Projects Coordinator

Shatel
10.2016 - 07.2017
  • Monitored and Controlled VoIP related project baselines
  • Conducted cross-functional activities among more than 6 different organizational units

IT Expert

Razavi Hospital
07.2013 - 06.2015
  • MIS (Management Information System) administration
  • Member of the executive committee for implementing ISO27001:2013 (ISMS) standards
  • ITIL Implementation Administrator
  • 'Razavi Hospital emergency codes software' project coordinator
  • Installation and support of the information system for hospital accreditation

Education

Bachelor's degree - Information Technology

Qazvin Azad University
01.2005 - 01.2010

Skills

Program Management

Certification

Project Management Professional (PMP)®

Timeline

Technical Project Manager - Logistics Foundation - Delivery Hero
08.2021 - 07.2022
Senior Technical Program Manager - Snapp
06.2019 - 08.2021
Project Manager - Shatel
07.2017 - 02.2019
VoIP Projects Coordinator - Shatel
10.2016 - 07.2017
IT Expert - Razavi Hospital
07.2013 - 06.2015
Industrial Automation Enginner - Fan Afzar Pajouh
12.2006 - 4 2011
Qazvin Azad University - Bachelor's degree, Information Technology
01.2005 - 01.2010
Staff Technical Program Manager - Global Security - Delivery Hero
7 2022 - Current

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Pouya ForouzandehTechnical Program Manager