Prashant Sharma

• Lead global hosting operations across cloud and enterprise data centers, achieving 99.9% service uptime and seamless delivery.
• Spearheaded cloud migration of workloads from three regional data centers to Azure Cloud, consolidating ~5,000 servers, 10 PB of data, and ~10,000 IT components.
• Drive IT strategy and governance to align hosting solutions with organizational objectives, resulting in improved scalability and performance.
• Managing a team of 15 internal and 50 external professionals across multiple geographies, fostering collaboration and operational excellence.
• Directed the transition of ~120 SAP system IDs to SAP Rise, enabling optimized performance and cost efficiency.
• Decommissioned legacy data centers, streamlining IT infrastructure while ensuring uninterrupted business operations.
• Introduced a transparent charging model, enabling cross-charging for applications and server usage, improving financial accountability.
• Delivered a 20% reduction in operational costs within a €25M annual budget through strategic vendor negotiations and optimization.
• Enhanced disaster recovery frameworks, reducing downtime risks and improving resilience for critical workloads.
• Drove IT transformation by transitioning operations to external providers, including employee transfers, ensuring continuity and compliance.
• Aligned hosting strategies with business objectives, enhancing scalability and improving overall performance.

• Led IT operations for India and the Asia Pacific region, managing a team of 40 professionals across multiple locations.
• Oversaw a $2M annual budget for IT operations, ensuring cost-effective management and resource allocation.
• Managed IT infrastructure, SAP and non-SAP application support, and development, ensuring GxP compliance for regulated environments.
• Directed the successful implementation of the Information Security Management System (ISMS) framework company-wide.
• Supported multiple audits, including direct interface with US FDA inspectors to ensure regulatory compliance
• Presented IT roadmaps and security strategies to the Board, reporting directly to the Managing Director.
• Established and managed the Indian Support and Development Center (ISDC) with a team of 15, providing global offshore project support.
• Led IT initiatives to drive measurable business value, contributing to the strategic goals of the company

•Managed and optimized network and system performance, ensuring seamless operations through proactive troubleshooting, patching, and regular maintenance.
• Led IT operations for the North region of India, overseeing a team responsible for system support, network management, and service delivery across multiple locations.
• Coordinated IT training programs, equipping staff with the skills needed to enhance departmental efficiency and support regional growth.
• Designed, implemented, and managed the region’s data center infrastructure and branch network, improving reliability and scalability to support business expansion.
• Developed and enforced security protocols, ensuring compliance with industry standards and safeguarding sensitive financial data.

• Managed and maintained enterprise-level IT infrastructure, ensuring optimal system performance and availability for business operations.
• Provided technical support for servers, networks, and workstations, resolving issues and performing routine maintenance to minimize downtime.
• Assisted in the design and implementation of IT solutions to enhance the company’s operational efficiency and productivity

•Provided technical support to end users, troubleshooting hardware, software, and network issues across a variety of systems.
• Installed, configured, and maintained computer systems and peripheral devices, ensuring their reliability and performance.
• Responded to customer service requests, providing timely solutions and ensuring high levels of customer satisfaction.