Prashanth Reddy Kusam
Citrix Administrator
Munich
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Citrix administrator position. Ready to help team achieve company goals. Methodical IT Administrator with 13+ years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Citrix Administrator
Clario (BioClinica GmbH)
12.2021 - 05.2024
- Architect and deploy new 7.6 and 7.15 Citrix XenApp environments with Storefront 3.6/2203 and User Profile Management
- Build and maintained NetScaler (VPX- Version 13.x)
- Maintained and supported Citrix XenApp 7.x environments (35+ servers and 800+ users) on Microsoft Windows 2012, 2016 and 2022 servers
- Responsible for entire Citrix XenApp migration from XenApp 5.0 to XenApp 6.5 to XenApp 7.15
- Contributed to cost savings through virtualization of desktops and applications using Citrix technologies.
- Work with VMware infrastructure (VCenter, Vsphere, ESXi hypervisor) for server management relating to Citrix day-to-day operations.
- Strengthened internal IT team competency on Citrix technologies through regular knowledge-sharing sessions and training workshops and mentoring tier-1 team.
- Increased user satisfaction with consistent access to applications by maintaining a stable Citrix environment.
Technical Support Specialist
Bioclinica GmbH
12.2020 - 12.2021
- Responsible in Creating and maintaining sFTP server for entire organization
- Maintained and supported Lansweeper application server
- Procuring and maintaining IT hardware for Europe and UK region
- Knowledgeable in troubleshooting AD policy-related issues as well as implementing Citrix policies
Corporate IT Support Analyst
Bioclinica India
08.2016 - 12.2020
- Involved in training new hires to team
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Responsible in creating customized Windows OS image with company requirements and deploying it through WDS
- Updating Monthly Windows security patches through Intune
- Creating Customized O365 installer packages
- Played key role in migrating user's profiles and computer profiles to new domain
- Accountable in creating KB articles regarding new process
- Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability
- Helped meet changing demands by recommending improvements to business systems or procedures
Client Technical Support Associate (AXA-UK)
Dell International Services
11.2014 - 06.2016
- Review performance and trends in response to incidents and provide ideas to problem manager for service improvement
- Championed process improvements initiatives that led to reduced case backlog and quicker resolution times.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Managed high-volume support requests, consistently meeting or exceeding response time targets
- Providing end to end support for VPN issues, Laptop users, VDI and Citrix users including investigation, diagnosis, resolution.
- Reduced call wait times by implementing effective troubleshooting techniques and knowledge sharing
- Achieved high levels of client satisfaction through timely resolution of escalated cases
Data Analyst
Macmillan Publications Limited
05.2011 - 12.2013
- Handled project by Elsevier Publishing Group
- Receive inbound calls and make outbound calls where appropriate to create trouble tickets and route them to appropriate internal teams
- Providing end to end support for Laptop users, Virtual Desktop Image (VDI) users and Citrix users including investigation, diagnosis, resolution, and recovery for hardware/software problems
- Provide remote support to users working from home via VPN.
Education
Bachelor of Computer Science - Computers
Sri KrishnaDevaraya University
India 01.2009 - 01.2012
Skills
Citrix: Xenapp, Xendesktop, Virtual Apps and Desktops, Netscaler, ADC, ADM, App Layering, User Profile Management (UPM), Workspace, Citrix Cloud, Citrix Director, Storefront
Hardware: Procuring IT equipment for UK and Europe (Procurement of Laptops, etc)
Globalscape sFTP
Change Management Process
Incident and Problem Management
Virtual Desktop Infrastructure
VMware vSphere Administration
ITIL framework knowledge
Active Directory integration
Citrix StoreFront Management
Citrix Provisioning Services
Citrix NetScaler Configuration
Timeline
Citrix Administrator
Clario (BioClinica GmbH)
12.2021 - 05.2024
Technical Support Specialist
Bioclinica GmbH
12.2020 - 12.2021
Corporate IT Support Analyst
Bioclinica India
08.2016 - 12.2020
Client Technical Support Associate (AXA-UK)
Dell International Services
11.2014 - 06.2016
Data Analyst
Macmillan Publications Limited
05.2011 - 12.2013
Bachelor of Computer Science - Computers
Sri KrishnaDevaraya University
01.2009 - 01.2012
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