There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivated team player seeking a dynamic healthcare or life science role to leverage experience in client service. Eager for challenges, growth opportunities, and personal development in a fast-paced environment
Overview
7
years of professional experience
Work History
Actome GmbH
Customer Success & Business Development Associate
12.2023 - Current
Job overview
Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
Actome GmbH
R&D and Customer Service Associate
03.2023 - Current
Job overview
Conducted comprehensive product optimization research in a laboratory setting, leading to significant enhancements in product efficiency and performance.
Executed customer service for leading pharmaceutical firms and oversaw customer support
Frischknecht Lab
Master thesis researcher
05.2022 - 02.2023
Job overview
Performed and established experiments to understand the role of ARC-40 protein in malaria transmission using mouse as the model organism
The work is to be published soon.
Raissig Lab
Research assistant
08.2021 - 07.2022
Job overview
Handled and extensively carried out the plant tissue culturing of Brachypodium and Kalanchoe for all lab projects aimed at understanding how grasses breathe.
KnowledgeAgent GmbH
Market research analyst and consultant
02.2022 - 04.2022
Job overview
Performed product analysis and clinical research for clients, including top 5 pharmaceutical companies in the world
Made recommendation to clients on market strategies for expansion of specific products in their region of interest
Assisted the MD and manager in making financial plans for clients across Europe, UK, US and India on specific life-science/healthcare trending products
Assisted in operations and strategic directions, including long range planning, financial analysis, and client relations
Performed comprehensive analyses; structured methodologies, analyzed and summarized findings, and develop comprehensive, written reports for multiple clients across a wide spectrum of healthcare consulting engagements
Managed internal relationships and team dynamics, worked collaboratively when necessary and independently as appropriate.
Frischknecht Lab
Intern
10.2021 - 01.2022
Job overview
Performed and established experiments to understand the effect of pre-feed of mosquitoes on malaria parasite development and growth.
Lemke Lab
Intern
07.2021 - 10.2021
Job overview
Performed live cell imaging in fly embryos and helped establish the project to understand blastoderm formation in fruit fly under influence of high temperature (in the process of publishing)
Assisted in contacting and collaborating with researchers across the world to collect different fly species samples and conducted experiments to see similar temperature effect.
Agrawal Lab
Research assistant
01.2021 - 05.2021
Job overview
Developed and designed experimental approaches to understand neuropathic pain using mouse as model organism
Conducted behavioral studies in mouse and correlated it with humans to establish the commonality in mechanism of pain.
Vivek Pharmachem India Pvt Ltd.
Pharmaceutical associate
07.2019 - 06.2020
Job overview
Identified several new drugs and their target sites using specialized modelling software
Formulated strategic solutions for marketing the drugs to achieve specific sales target.
National Center for Biological Sciences
Intern
12.2018 - 06.2019
Job overview
Formulated and designed experiments to understand the role of Src-family of kinases in cancer using various cell and molecular biology techniques, FRET assays, confocal and FLIM imaging.
Bjson Innovations Pvt. Ltd.
Sustainable Marketing and research intern
06.2017 - 07.2017
Job overview
Developed brand strategy, created online and offline content and ran marketing campaigns, sold 100+ units in launch month
Built and developed relationship with government department to add value and credibility to the product in market
Conducted literature and press search to improve the product and increase its quality and usability.
Education
University of Heidelberg
M.Sc. Molecular Biosciences
01.2023
University Overview
Scholarship: Master's tuition fee exemption scholarship holder for international students
GPA: 1.8
Skills
C
R (basics)
Image J
Graphpadprism
Ms office suite and tools
Schrodinger suite
Proficient in various cell and molecular biology experimental techniques and processes like digital PCR (dPCR)
Western blot
QPCR
IFA
ELISA
CRISPR
Cloning
Cell culture and cell based assays
Hands on experience in immunological and oncology experiments and techniques
Proficient with several microscopy techniques
Proficient in the patented technology PICO (protein-interaction coupling assay)
Managerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbHManagerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbH
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Executive Veterinary Sales and Customer Success Global Manager- Veterinary Business Development and Strategy – Global Business at Butterfly Network inc.Executive Veterinary Sales and Customer Success Global Manager- Veterinary Business Development and Strategy – Global Business at Butterfly Network inc.