Praveen Shukla
Obertshausen, Hesse, Germany
Summary
Valid work and residence permit for Germany
A result-oriented professional with 10.5 years of experience in Project and Product management, Business Development, Account Development & Partner management, and Customer Enablement and customer success in the Telecom, Payments & Financial Sector.
Carrying a proven track record of increasing revenues, launching new products, handling key projects, establishing distribution networks & creating and leading a teamwork environment to enhance productivity innovatively for reputed organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager
Pine Labs Pvt. Ltd
08.2019 - 02.2023
- Develop strategic alignment between partner organizations – Pine Labs, Issuers, and Acquirers by cross‑selling value‑added services driving incremental revenue contributing to the organization's topline.
- Leading and owning Product & Project Strategy function for solving for Merchants, Consumer Durable (Smartphones ‑ OEMs), Banks, and Customers.
- Launching & Scaling Payments & Omnichannel Commerce Products (0‑1 commerce ‑ B2C and B2B2C products) creating new multi‑million $ revenue lines
- Defined and led the launch for multiple flagship Paylater Products aimed at increasing affordability for customers, driving consumption finance, and growing business for merchants and brands. Creating 10Mn+ annual revenue impact.
- Build and Lead trusted relationships at CXO/Executive Levels to enable the percentage of active customers
- Leading profitable partnerships to deliver on long/short‑term revenue goals with point‑of‑Sale penetration across partnerships with a team of 7 members to ensure the best customer support and escalations
- Secured high‑value accounts through consultative selling, effective customer Solutions, and promoting compelling business opportunities such as affordability, Payment gateway, SAAS, analytics & digital payment solutions
- Elevated account management and customer enablement by predicting potential competitive threats and outlining proactive solutions
- Maintained responsibility for sales, contracts, negotiations, and reporting of key merchants
- Contributed significantly to achieving targets through cross‑selling and churning the market share of our competitors.
- Achieved ~55% Uplift in EMI Conversions with effective strategy for funnel optimization across channels & Merchants
Account Development Manger
American Express
05.2016 - 07.2019
- Getting an additional share of the wallet of corporate expenses via different SAAS tools and customized solutions
- Penetration of key accounts in the existing and new customer base, which consists of customer enablement and activation of medium to large local companies as well as MNCs
- Interacted with Key stakeholders and decision‑makers within the base to understand their Finance requirements, Travel, B2B Payments, Operational, Administrative, Overhead Expenses, and Customer servicing
- Understanding their complete payment cycle accounts payable and receivables to propose relevant solutions
- Worked closely with clients to understand their P&L, Finance requirements, and Operational,
- Administrative and Overhead Expenses to seek mutually beneficial new business opportunities
- Engagement with the customer by formulating a partnership plan which includes regular meetings with the customer, data & account reviews, and discussions on new opportunities
- Engagement with the senior management (CFO/ CXO level) to meet the decision‑makers & influencers to accelerate sales.
Area Sales Manager
HDFC Bank Ltd
05.2015 - 05.2016
- Effectively manage the existing and new relationships through servicing from respective branches and locations
- Ensuring sales targets for Foreign exchange and Corporate Cards and Cross‑selling amongst products like SPC cards and other premium products with the support of the branch sales team to achieve the budgeted numbers
- Ensure ongoing strengthening of relationships for a long‑term mutually beneficial association with the customer's satisfaction and understanding of business dynamics and regulatory environment of foreign exchange business
- Consistently gathering knowledge of competitive products and /or alliances for the travel industry
- Promotional campaign of the Company's business potential and products for acquiring new business with various BTL and ATL activities.
Assistant Manager
Matrix Cellular (International) Services Pvt. Ltd
10.2012 - 05.2015
- Responsible for acquiring new corporate along with managing existing clients.
- Responsible for streamlining international travel requirements of corporate with Forex, insurance and telecom solutions.
- Timely and proactive market intelligence feedback to the concerned authorities to meet competition and customer expectations with marketing activities.
- Tariff rates negotiation with new prospects as well as existing customers at various levels
Education
MBA - Business Administration And Management
Manonmaniam Sundarnar University
Tirunelveli, Tamil Nadu07.2012
BBA - Business Administration
IIMT College of Management
Greater Noida05.2010
Skills
- Microsoft Office
- Product and Project management
- Logistics Operations Management
- Operations Planning
- Managing Vendors
- Managing on Boarding
- Product Management and Pricing
- Sales Strategies
- Business Analysis
- P&L Responsibility
- Business Management and Development
- Logistics Support Services
- Salesforce & Data Analytics
- Partner Development &
- Account Management
- Customer Relationship
- Management (CRM)
- New Business Development &
- Consultative selling
- Sales Operations & Direct Sales
- Operations Management &
- Operations Budgeting
- SAP business analytics solution
- Cloud practitioner
- Customer enablement &
- Customer success Management
- Achievements
- Education and Qualifications
- Skills
Accomplishments
- Recognition from Pine Labs CBO in 2020-21 for achieving highest revenue across PAN India and driving product enhancement to uplift Digital payments like UPI across all sectors.
- Recognized by Pine Labs CBO in 2021-22 for driving affordability project and volumes through banking alliances and partnerships.
- Awarded in 2022-23 for increasing revenue by 200% within my portfolio and a strong focus on customer support helped in improving the NPS score of 4.8 out of the 5‑point rating criteria along with zero attrition of customers.
- Awarded with a prestigious President's award by JAPA head AMerican Express in 2017‑18 & 2018-19 for my achievements towards customer success and engagement in the B2B space with 300% of target achievement.
- Continuously awarded from India Business head and India CEO in 2017,2018 & 2019 for the top contribution in generating revenue and achieving the highest billings for the company from Aug 2017 –Feb 2019 in American Express.
- Joined Matrix Cellular as Management trainee and was promoted twice in my tenure of 2.8 years to Assistant Manager for onboarding maximum corporate customers for the organization.
Certification
- AWS Cloud Practitioner
- SAP Business analytics and essential learning
- German A1 & A2 (pursuing B1)
- Diploma Certificate in Entrepreneurship and Business Planning
Hobbies
- Reading Books
- Outdoor Sports & Cycling
- Travelling
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Intermediate (B1)
Punjabi
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Manager
Pine Labs Pvt. Ltd
08.2019 - 02.2023
Account Development Manger
American Express
05.2016 - 07.2019
Area Sales Manager
HDFC Bank Ltd
05.2015 - 05.2016
Assistant Manager
Matrix Cellular (International) Services Pvt. Ltd
10.2012 - 05.2015
MBA - Business Administration And Management
Manonmaniam Sundarnar University
BBA - Business Administration
IIMT College of Management
- AWS Cloud Practitioner
- SAP Business analytics and essential learning
- German A1 & A2 (pursuing B1)
- Diploma Certificate in Entrepreneurship and Business Planning
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