Experienced Test, Release, and Incident Communication Manager with 15+ years driving operational excellence and team collaboration. Skilled in Quality Management, Release Management, and Agile practices to ensure smooth software releases and service stability. Adept at cross-functional coordination and stakeholder engagement to deliver impactful results.
Test Management
Zephyr
HP ALM
IBM CLM
Customer support
Training and mentoring
Incident management
Configuration management
Release Management
JIRA & Confluence
Manual Testing
Agile Methodology