Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Praveen Kumar Balaraj

Data and AI Expert
Kaiserslautern

Summary

Data & AI Expert | Driving Strategic Innovation with Scalable ML & Product-Led AI Solutions
Results-driven AI & Data Expert with expertise in delivering impactful ML products and driving digital transformation in enterprise IT environments. Skilled in leading cross-functional teams, aligning AI initiatives with business goals, and owning the full product lifecycle from ideation and stakeholder engagement to agile execution and go-live.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Data and AI Expert

Bechtle AG
Neckarslum
03.2023 - Current
  • Led the implementation of LLM-powered IT ticket classification using transformer models, streamlining ServiceNow ticket routing and resolution.
  • Designed and deployed a multi-label classification model to predict ticket category, assignment group, and sub-category—reducing manual triage.
  • Developed and integrated AI Based ticket routing for BPoS (Bechtle Point of Service) an ITSM systems, ensuring seamless adoption with minimal disruption.
  • Delivered full-cycle AI solutions—from data engineering to production deployment—achieving model accuracy over 90% and enterprise-grade scalability.
  • Collaborated with cross-functional teams to align ML initiatives with business goals, accelerating digital transformation in enterprise IT.
  • Reduced model inference latency by over 50% via ONNX optimization and parallel execution on Azure Machine Learning.
  • Leveraged Databricks for scalable model training and ETL pipelines, enabling real-time processing of high-volume ticketing data.

Product Analyst

Mobotix AG
07.2021 - 03.2023
  • Developed and deployed AI models for number plate recognition and crowd monitoring using computer vision techniques, enhancing surveillance capabilities of IoT-enabled smart cameras.
  • Led the agile transformation of the development team by introducing sprint ceremonies, backlog grooming, and iterative delivery practices.
  • Designed and implemented a robust Page Object Model (POM) framework for mobile test automation using Appium and Robot Framework, improving test reusability and speed.
  • Conducted user research and translated insights into prioritized product features, ensuring a user-centric design approach.
  • Performed competitive analysis and market research to guide product roadmap and maintain a competitive edge in the smart surveillance space.
  • Coordinated deliverables across engineering, QA, and product teams, aligning timelines and ensuring on-schedule, cross-functional execution.

Product Analyst Intern - Digital Supply Chain Solutions

Arvato Systems GmbH
01.2021 - 06.2021
  • Project: Platbricks Cognitive Bot Platform
  • Spearheaded the development, requirements, analysis, implementation for the new project design
  • Designed and implemented functional and regression tests to ensure improved product quality
  • Created automation test framework and deployed to a Azure pipeline
  • Transitioned software development efforts to a test-driven development (TDD) process

Product Manager Intern

VisioLab
03.2020 - 08.2020
  • Project: Automated Food Checkout with AI Powered Computer Vision Platform
  • Managed cross-functional team and stakeholder communication, and oversaw product development from inception to implementation
  • Implemented MLflow platform for Machine Learning life cycle in GCP Compute Engine
  • Integrating the Intercard payment terminal API for the food checkout app using Python flask framework
  • Managing the product Backlog and actively involved in Sprint Planning, Grooming and Sprint Retrospectives

Software Engineer

Synchronoss Technologies
03.2014 - 09.2018
  • Project #1: Verizon Personal Cloud
  • I was part of product development team, responsible for Quality related activities for the whole product
  • Creating Hive scripts and fetching Hadoop logs for Analytics
  • Data base testing and creating SQL queries

Education

Master of Science - Computer Science

University of Siegen
Siegen
09.2018 - 01.2021

Bachelor of Engineering - Telecommunication

Visvesvaraya Technological University
Bangalore
08.2009 - 06.2013

Skills

Additional Information

  • I was involved in organizing many activities to promote education.
  • Learnt about organizational management, team work, leadership and obtain experience and knowledge that cannot be learned through books and classroom study alone.

Timeline

Data and AI Expert

Bechtle AG
03.2023 - Current

Product Analyst

Mobotix AG
07.2021 - 03.2023

Product Analyst Intern - Digital Supply Chain Solutions

Arvato Systems GmbH
01.2021 - 06.2021

Product Manager Intern

VisioLab
03.2020 - 08.2020

Master of Science - Computer Science

University of Siegen
09.2018 - 01.2021

Software Engineer

Synchronoss Technologies
03.2014 - 09.2018

Bachelor of Engineering - Telecommunication

Visvesvaraya Technological University
08.2009 - 06.2013
Praveen Kumar BalarajData and AI Expert