Precious Smith
WILMINGTON
Summary
Motivating Warehouse Team Lead with an exceptional eye for detail and commitment to quality assurance. Adept at leading by example and closely monitoring performance. Successful in budgeting and scheduling efficiently.
Driven Warehouse Team Lead with many years of experience. Adept at leading large teams and meeting long-term goals through day-to-day organization. Committed to thorough safety training and cutting costs without sacrificing quality.
Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering several years of related experience and proven success the field.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work History
Warehouse Team Lead
Piffert Inc.
Newcastle
05.2024 - Current
- Led daily warehouse operations to ensure efficient workflow and productivity.
- Trained new team members on safety procedures and operational protocols.
- Coordinated inventory management using warehouse management systems effectively.
- Ensured compliance with quality control standards throughout all warehouse processes.
- Managed the daily operations of a warehouse and ensured that all tasks were completed in a timely manner.
- Actively participated in meetings regarding changes or updates in company policies or procedures.
- Organized staff schedules to ensure adequate coverage for receiving, shipping, and other operational duties.
- Assigned tasks to team members based on their skillsets and abilities.
- Used computer and company software to enter shipment and inventory records.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Removed damaged products from outgoing shipments during final inspections.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
Grocery Team Member
ShopRite
WILMINGTON
01.2020 - 05.2021
- Assisted customers with product selections and inquiries in a fast-paced environment.
- Stocked shelves efficiently to ensure product availability and organization.
- Operated cash register accurately while processing customer transactions.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Assisted customers in locating items, answered questions about product features and prices.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Set up promotional displays within the store in accordance with corporate guidelines.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
Restaurant Depot
Newcastle
12.2019 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas and surrounding spaces.
- Assisted customers with product inquiries and provided excellent service.
- Trained new cashiers on company policies and point-of-sale operations.
- Resolved customer complaints promptly to ensure a positive shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
Assistant Store Manager
Family Dollar
WILMINGTON
05.2016 - 12.2019
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained and supervised staff to ensure excellent customer service.
- Implemented store merchandising strategies to optimize product displays.
- Coordinated scheduling and staff assignments to meet business needs.
- Conducted regular audits of stock levels and organized restocking activities.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Receiving Associate
Burlington Coat Factory Department Store
Newark
05.2014 - 08.2016
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise on shelves and in storage areas efficiently.
- Collaborated with team members to maintain a clean work environment.
- Assisted customers with inquiries regarding merchandise availability.
- Maintained safety standards during unloading and stocking processes.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Sorted and labeled items according to size, type, style, color or product code.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Crew Member
McDonald's
Claymont
09.2011 - 06.2013
- Provided excellent customer service during high-volume shifts.
- Operated kitchen equipment following safety and hygiene standards.
- Prepared and assembled food items according to company specifications.
- Maintained cleanliness and organization in dining and kitchen areas.
- Assisted team members with training on new menu items and procedures.
- Handled cash register transactions accurately and efficiently.
- Collaborated with team to ensure timely order fulfillment during busy periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
Education
Newark High School
Newark, DESkills
- Inventory management
- Warehouse operations
- Safety compliance
- Equipment operation
- Customer service
- Team leadership
- Staff training
- Time management
- Quality control
- Problem solving
- Effective communication
- Organizational skills
- Order picking
- Team supervision
- Shipping and receiving
- Product packaging
- Able to lift 70lbs or more
- Paperwork verification
- Employee training
- Attention to detail
- Multitasking and organization
- Supervisory experience
- Warehouse functions
- Heavy lifting
- Wrapping and boxing
Timeline
Warehouse Team Lead
Piffert Inc.
05.2024 - Current
Grocery Team Member
ShopRite
01.2020 - 05.2021
Cashier
Restaurant Depot
12.2019 - 02.2020
Assistant Store Manager
Family Dollar
05.2016 - 12.2019
Receiving Associate
Burlington Coat Factory Department Store
05.2014 - 08.2016
Crew Member
McDonald's
09.2011 - 06.2013
Newark High School