Precyous Waters
Dover
Summary
Compassionate, energetic, top performing, multi-talented professional offering a strong work ethic and a proven track record of performance excellence, in-depth knowledge and expertise in phlebotomy (CPT) procedures and protocols, customer service, and on-line fulfillment processing. Dependable, friendly, upbeat, team player with exceptional interpersonal and communication skills adept at building and maintaining relationships while working effectively with people of all levels and backgrounds. Demonstrated ability of adapting and successfully achieving results while under pressure, in fast-paced and changing environments utilizing critical thinking, problem solving and sound decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Camden
05.2022 - Current
- Exceling achieving high satisfaction ratings completing orders quickly and accurately while making good quality selection decisions for customers
- Maintain a positive and courteous presence assisting customers with questions, locating merchandise in the store or taking a step farther checking the system for merchandise located at other stores
- Review orders prior to pick-up focusing attention on details ensuring accuracy of items and purchase-by-dates
- Place completed fulfilled orders in labeled, temperature-appropriate storage pending customer pick-up
- Perform all safety procedures and protocols as required to keep customers and coworkers safe
- Consistently exceeds performance deadlines and quality goals for accuracy, timeliness and customer satisfaction
Team Crew Member
McDonald’s
Milford
05.2018 - 01.2020
- Greeted customers promptly in a friendly positive manner taking orders and completing payment transactions
- Provided excellent customer service by listening, answering questions, explaining and suggesting menu items
- Adhered to strict food safety protocols, health and sanitation regulations to prevent food borne illness
- Preformed food preparation responsibilities that met franchise standards for quality, speed and packaging
- Fostered a positive customer dining experience keeping the restaurant cleaned, sanitized and stocked
- Trained new hire employees on daily tasks, responsibilities and customer service
Education
Phlebotomy Technician Certificate Program -
Delaware Technical Community College
Stanton, DEDiploma -
Milford Senior High School
Milford, DESkills
- Specimen collection
- Processing
- Storage
- Transport
- Patient care
- Customer service
- Venipuncture
- Capillary puncture techniques
- Attention to detail
- Health and safety protocols
- Regulations expertise
- Written communication
- Verbal communication
- Medical equipment handling
- Maintenance
- Medical systems proficiency
- Computer proficiency
Certification
NHA Certified Phlebotomy Technician
Timeline
Online Personal Shopper
Walmart
05.2022 - Current
Team Crew Member
McDonald’s
05.2018 - 01.2020
Phlebotomy Technician Certificate Program -
Delaware Technical Community College
Diploma -
Milford Senior High School