PREM SHANKAR SATHEESH KUMAR

Company Overview: Conduent is a global business services company providing technology-driven solutions to clients across various industries, enabling process efficiency and operational excellence.
Website: www.conduent.com

For Central Accounts Administration Team

• Managed the global customer account database for Atos, ensuring seamless integration of account administration processes.
• Spearheaded the automation of bulk account creation using VB scripting, saving 872 hours annually and significantly reducing manual errors.
• Developed and implemented VB scripts to optimize repetitive tasks, reducing manual efforts and processing time by 70%.
• Led a critical compliance project identifying "No-Go" customers, ensuring adherence to risk and operational guidelines.
• Conducted performance testing of a critical tool, resulting in a 40% reduction in manual effort between two interfaces.
• Played a pivotal role in migrating customer data from VismaOnguard (Tower) to SAP S/4HANA, enhancing database accuracy and accessibility.
• Prepared and executed daily compliance reports, ensuring process transparency and audit readiness.
• Maintained a detailed quality assurance plan, conducting audits and assisting the team in meeting daily turnaround time (TAT) targets.
• Created and maintained a comprehensive process handbook to standardize workflows and ensure consistency.
• Allocated team responsibilities as the team work allocation lead, ensuring operational efficiency.
• Trained, guided, and mentored new recruits, facilitating seamless onboarding and skill development.
• Collaborated with the Data Analytics Team to solve complex and time-consuming activities, enabling higher productivity.
• Prepared monthly team effort calculations, providing actionable insights into resource utilization.

For Direct Debit and Treasury Team :

• Supported the preparation of daily morning reports, reconciling outstanding payments in SAP and VismaOnguard for improved financial tracking.
• Responsible for sending legal notices for payment defaults, ensuring adherence to financial compliance protocols.
  Conducted creditworthiness checks for customers, providing actionable insights to minimize financial risk.
• Acting as support person in Preparing daily report that compares the outstanding payments in SAP and VismaOnguard
• Responsible for sending legal notice for payment defaults.
• To perform Credit checks of customer.

Key Achievements:

• Honor Roll Award: Received for exemplary performance and exceeding expectations.
• Multiple client appreciations for timely task completions and operational excellence.
• Recognized for the highest productivity within the team on several occasions.

• Collaborated with multiple hypermarket chains, resulting in a 20% increase in product supply through strategic partnerships.
• Managed 10+ daily customer interactions related to product feedback and acquisition, ensuring timely responses and client satisfaction.
• Conducted thorough market demand analyses to optimize product deployment strategies and meet consumer needs.
• Achieved a 40% increase in brand visibility by designing and implementing targeted social media marketing campaigns.
• Leveraged customer insights and feedback to drive product improvements, enhancing user experience and market relevance.
• Maintained a 90% customer retention rate by proactively addressing concerns through consistent feedback calls and email outreach.