PRINCE ANTWI BOASIAKO
IT SUPPORT SPECIALIST
Berlin
Summary
Proven IT Support Specialist with a track record of enhancing system efficiency and reducing downtime at KUMASI METROPOLITAN ASSEMBLY. Skilled in software installation and fostering strong team collaborations, excel in troubleshooting and data recovery, ensuring optimal IT support delivery and resource management.
• Network Security: Firewalls, VPNs, IDS/IPS
• Data Protection: Encryption, Backup Solutions
• System Administration: Windows, Linux
• Programming: Python, Java
• Tools: Wireshark, Nmap, Metasploit
• Soft Skills: Problem Solving, Team Collaboration, Communication
Overview
4
4
years of professional experience
Work History
IT Support Specialist
KUMASI METROPOLITAN ASSEMLY
Kumasi
2019.09 - 2022.08
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Network Administrator Intern
ECOM
Kumasi
2018.02 - 2019.02
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Developed and refined build process and configurations, and contributed to network automation.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Worked closely with network support team for operational support, tasks, and projects.
Education
Master of Science - IT SECURITY MANAGEMENT
ARDEN UNIVERSITY
BERLIN, GERMANY 2024.09 - Current
Bachelor of Science - Information Technology
CHRISTIAN SERVICE UNIVERSITY
KUMASI, GHANA 2024.09 - 2024.06
Skills
Software Installation
Accomplishments
Network Security Implementation Project
• Designed and implemented a secure network infrastructure for a small business.
• Configured firewalls and VPNs to ensure secure remote access.
• Conducted penetration testing to identify and mitigate vulnerabilities.
Data Encryption and Protection Project
• Developed a data encryption solution to protect sensitive information for a financial institution.
• Implemented secure backup solutions to ensure data integrity and availability.
Affiliations
Member, Information Systems Security Association (ISSA)
• Member, International Association of Computer Science and Information Technology (IACSIT)
Timeline
Master of Science - IT SECURITY MANAGEMENT
ARDEN UNIVERSITY
2024.09 - Current
Bachelor of Science - Information Technology
CHRISTIAN SERVICE UNIVERSITY
2024.09 - 2024.06
IT Support Specialist
KUMASI METROPOLITAN ASSEMLY
2019.09 - 2022.08
Network Administrator Intern
ECOM
2018.02 - 2019.02
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