PRINCE ANTWI BOASIAKO
IT SUPPORT SPECIALIST
Berlin
Summary
Proven IT Support Specialist with a track record of enhancing system efficiency and reducing downtime at KUMASI METROPOLITAN ASSEMBLY. Skilled in software installation and fostering strong team collaborations, excel in troubleshooting and data recovery, ensuring optimal IT support delivery and resource management.
• Network Security: Firewalls, VPNs, IDS/IPS
• Data Protection: Encryption, Backup Solutions
• System Administration: Windows, Linux
• Programming: Python, Java
• Tools: Wireshark, Nmap, Metasploit
• Soft Skills: Problem Solving, Team Collaboration, Communication
Overview
4
4
years of professional experience
Work History
IT Support Specialist
KUMASI METROPOLITAN ASSEMLY
Kumasi
09.2019 - 08.2022
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Network Administrator Intern
ECOM
Kumasi
02.2018 - 02.2019
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Developed and refined build process and configurations, and contributed to network automation.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Worked closely with network support team for operational support, tasks, and projects.
Education
Master of Science - IT SECURITY MANAGEMENT
ARDEN UNIVERSITY
BERLIN, GERMANY 09.2024 - Current
Bachelor of Science - Information Technology
CHRISTIAN SERVICE UNIVERSITY
KUMASI, GHANA 09.2024 - 06.2024
Skills
Software Installation
Desktop support
Data Recovery
System enhancement
System Configuration
Hardware upgrades
Printer troubleshooting
Configuration Management
Backup and recovery
User Training
Remote Support Capabilities
Helpdesk call support
Incident Management
Mobile Device Support
IT Security Management
Accomplishments
Network Security Implementation Project
• Designed and implemented a secure network infrastructure for a small business.
• Configured firewalls and VPNs to ensure secure remote access.
• Conducted penetration testing to identify and mitigate vulnerabilities.
Data Encryption and Protection Project
• Developed a data encryption solution to protect sensitive information for a financial institution.
• Implemented secure backup solutions to ensure data integrity and availability.
Affiliations
Member, Information Systems Security Association (ISSA)
• Member, International Association of Computer Science and Information Technology (IACSIT)
Timeline
Master of Science - IT SECURITY MANAGEMENT
ARDEN UNIVERSITY
09.2024 - Current
Bachelor of Science - Information Technology
CHRISTIAN SERVICE UNIVERSITY
09.2024 - 06.2024
IT Support Specialist
KUMASI METROPOLITAN ASSEMLY
09.2019 - 08.2022
Network Administrator Intern
ECOM
02.2018 - 02.2019