Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Princess Awala

Leck

Summary

Proven sales and customer service expert from KIK TEXTILIEN & NON FOOD, adept at relationship building and customer engagement. Skillfully boosted sales through effective strategies and persuasive presentations, while excelling in complaint handling and fostering customer loyalty. Demonstrates a professional demeanor and a commitment to excellence in all tasks.

Overview

3
3
years of professional experience

Work History

Salesperson

KIK TEXTILIEN &NON FOOD
05.2022 - 10.2024
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.

Hotel Housekeeper

07.2021 - 04.2022
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.

Education

High School Diploma -

INSTITUTO CATTANEO
ITALY
09-2019

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Sales Presentations
  • Complaint Handling
  • Product description
  • Relationship selling
  • Customer Service

Languages

English
Advanced (C1)
Italian
Upper intermediate (B2)
German
Intermediate (B1)

Timeline

Salesperson

KIK TEXTILIEN &NON FOOD
05.2022 - 10.2024

Hotel Housekeeper

07.2021 - 04.2022

High School Diploma -

INSTITUTO CATTANEO

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Princess Awala