Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prisca Masawi

Doha,Qatar

Summary

Highly organised office administrator with expertise in organisational efficiency, outgoing mail management, and communication proficiency. Demonstrates exceptional hospitality etiquette and organisational awareness, ensuring seamless meeting arrangements and office supply management. Proficient in Mac systems, with advanced multitasking abilities and first-aid certification. Career goal includes leveraging administrative skills to enhance operational efficiency within a dynamic organisation.

Overview

3
3
years of professional experience

Work History

Reception supervisor

Nozul Hotels & Resorts
Doha, Qatar
10.2022 - Current
  • Greeting guests upon arrival, creating a friendly atmosphere from the first point of contact.
  • Coordinating staff rota, ensuring there were no staffing gaps at the front desk.
  • Creating an organised work environment for efficient task completion.
  • Managing office supplies inventory keeping the reception area well-stocked at all times.
  • Managing guest complaints to improve overall satisfaction.
  • Handling client queries over phone and email, providing timely responses and solutions.
  • Implementing new filing system, improving documentation efficiency.
  • Training new employees on reception duties, enhancing productivity and effectiveness of the team.
  • Managing office calendar, setting new appointments and assisting with arrangements.
  • Facilitating effective communication by liaising between various departments within the organisation.
  • Answering and helping resolve enquiries from clients, vendors and general public.
  • Scheduling appointments with clients to promote efficient time management practices within the company.
  • Coordinating travel flights, accommodation and itineraries for office staff.
  • Issuing invoices and balanced tills with excellent arithmetic and cash handling skills.
  • Assisting with administrative procedures for improved operational efficiency.(Excel ,Word, Power point)
  • Handling and distributing incoming mails, employing strict confidentiality throughout.
  • Managing calendars, strategically scheduling appointments to maximise availability.
  • Providing support to management team by preparing reports and documents as needed.

Receptionist

INQ Enterprises
Doha, Qatar
03.2022 - 10.2022
  • Managing high volume of incoming calls from multi-line telephone system and documented messages.
  • Received payments for and updated balances in computer.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Delivered front of house duties with warm and professional manner.

Education

Diploma of Higher Education - Human Resources Managementt

Alison
Doha
07/2024 -

Skills

  • Organisational efficiency
  • Outgoing mail management
  • Communication proficiency
  • Hospitality etiquette
  • Organisational awareness
  • Meeting arrangements
  • PC and Mac proficient
  • Office admin
  • Office supply management
  • Advanced multitasking
  • First-aid certified

Timeline

Reception supervisor

Nozul Hotels & Resorts
10.2022 - Current

Receptionist

INQ Enterprises
03.2022 - 10.2022

Diploma of Higher Education - Human Resources Managementt

Alison
07/2024 -

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Prisca Masawi