Priscilla Afoakwa
Human Resource Administrator
Paderborn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
6
6
Certificates
Work History
Banking Clerk
Prudential Bank Limited, Ghana.
Accra
08.2013 - 08.2021
- Educated customers on use of banking website and mobile apps.
- Answered over 20 customer inquiries regarding account balances, transaction history, services charges, and interest rates per day.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and financial needs and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed over 3000 of retail banking transactions for personal and commercial customers.
- Cross-sold over 20 credit cards, loans and other bank products per day.
- Maintained friendly and professional customer interactions.
Administrative Secretary
ESM Company Limited
Accra
04.2011 - 07.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with over 15 customers via phone per day and email to confirm deliveries and respond to inquiries.
- Created and updated records and files to maintain document compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Clerk
Smart Capital Group
Accra
01.2011 - 03.2011
- Operated computers programmed with accounting software to record, store and analyze information.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Monitored transactions and customer behavior to identify signs of fraud.
- Resolved problems, improved operations and provided exceptional service.
Education
Master of Science - Data Science in Economics
Paderborn University
Paderborn 10.2021 - Current
Bachelor of Science - Human Resources Management
Regent University College of Science & Technology
Accra, Ghana. 08.2014 - 12.2018
Professional Database Technology -
Intercom Programming & Manufacturing Company(IPMC)
Accra, Ghana 01.2011 - 06.2011
West African Senior School Certificate Examination - Agricultural Science
Wesley Grammar School
Accra, Ghana 09.2006 - 06.2009
Basic Education Certificate Examination -
St. Nicholas Preparatory School
Accra, Ghana 09.1997 - 04.2006
Skills
Relationship building and management
undefinedCertification
Orientation Course in Banking Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Science - Data Science in Economics
Paderborn University
10.2021 - Current
Customer Care in Banking Training
09-2018
Training Sundry Loans Scheme
10-2017
Money Transfer Services Training
03-2017
Banking Module & Teamwork Training
06-2015
Effective Cashiering Training
11-2014
Bachelor of Science - Human Resources Management
Regent University College of Science & Technology
08.2014 - 12.2018
Orientation Course in Banking Training
09-2013
Banking Clerk
Prudential Bank Limited, Ghana.
08.2013 - 08.2021
Administrative Secretary
ESM Company Limited
04.2011 - 07.2013
Professional Database Technology -
Intercom Programming & Manufacturing Company(IPMC)
01.2011 - 06.2011
Administrative Clerk
Smart Capital Group
01.2011 - 03.2011
West African Senior School Certificate Examination - Agricultural Science
Wesley Grammar School
09.2006 - 06.2009
Basic Education Certificate Examination -
St. Nicholas Preparatory School
09.1997 - 04.2006
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