Priyanka Shelke

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.

Experienced Billing and Reconciliation Specialist with a comprehensive background in vendor management, financial processing, and HR coordination. Adept at managing multiple tasks and ensuring timely completion within TAT. Skilled in IT asset management and budget collation.