JIRA
Probhas Ranjan Chanda
AWS DC Operations | IT Infrastructure Support | Cloud Enthusiast: AWS & Microsft Solutions Architect |
Offenbach Am Main,BB
Summary
Accomplished Data Center Engineer at Amazon Web Services with expertise in Microsoft 365 and cloud architecture. Proven track record in optimizing infrastructure performance and ensuring security compliance. Skilled in troubleshooting complex issues while fostering collaboration across teams. Adept at managing high-stakes projects, enhancing operational efficiency, and delivering innovative solutions.
Overview
9
9
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Data Center Engineer
Amazon Web Service
05.2022 - Current
- Infrastructure Management: Deploy and maintain AWS data center infrastructure (servers, storage, network devices), ensuring 99.9% uptime through proactive monitoring and troubleshooting.
- Troubleshoot technical issues on various platforms ranging from Systems to networking. support mission-critical servers and network equipment.
- Perform provisioning and configuration of Cisco & Juniper device including firewalls and load balancers to ensure seamless network operations
- Resolve monthly trouble tickets for mission-critical systems efficiently. Lead firmware updates, hardware replacements, and backups.
- Disaster Recovery: Contribute to DR planning and testing, minimizing potential downtime through redundant system design.
- Project Execution: Deliver small-to-mid-scale projects including new data center rollouts.
Strategic Cloud Consultant
Smart Technology BD
08.2021 - 04.2022
- Designed and deployed Azure/AWS cloud architectures (IaaS/PaaS) and Microsoft 365 solutions, ensuring optimal performance and security for potential customer.
- Led end-to-end hybrid cloud migrations, modernizing legacy systems to scalable cloud environments
- Provided technical support and escalation management for Office365, Active Directory, Exchange, and Windows infrastructures
- Lead adoption of Microsoft Modern Work technologies (O365, Intune, Azure AD, Microsoft exchange) to enhance productivity
- Managed full lifecycle deployments of enterprise hardware/software systems within Microsoft ecosystem
- Collaborate with sales teams to translate technical requirements into business value & project management with JIRA
- Deliver presentations/demos to potential customer showcase cloud solutions (e.g., Azure, AWS or GCP).
Sr. Technical Support Engineer - Microsoft 365
Wicresoft
08.2019 - 08.2021
- Worked at Microsoft Shanghai support team (Wicresoft Co. Ltd.) and provide technical support to Microsoft 365 customers of APGC & NOAM region
- Microsoft IaaS & PaaS Support: Troubleshooting and maintaining Office 365 products including Exchange mailboxes, Azure AD on-prem AD, Sharepoint, and Teams. Design Configure and Troubleshoot Azure, Office 365 and Identity and access management.
- Incident Management - Root Cause Analysis of any incident and reporting. Case - Handling complex issues and escalations.
- Working with data & email migration, troubleshooting, and ensuring smooth service delivery.
- Helping customer with initial support with 3rd party tools or service such as zoho mail, google workspace, GoDaddy to find the correct support point.
- Use standard processes, and implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
- Design solutions for end customers and help with the implementation of Microsoft 365 Products such as Exchange, Intune, Exchange Hybrid, SCCM, Azure AD, and Windows Server. Automated task by writing powershell script.
- Help team members with their long-pending and stuck cases for faster resolution, and provide Technical training and best practices to the team members for better case handling
System Engineer - (Infrastructure & Application)
Wipro Technologies
10.2017 - 07.2019
- IT Operation overall L1 responsibility for troubleshooting both Infra & Application system. maintaining SLA & KPI through different monitoring tools such as (E2E manage engine CA Tools, Event Grid, Grafana, OpenNMS, Manage Engine, Solar winds)
- Infrastructure support for Windows Servers-VM, Linux, Solaris, Network & Backup-Storage devices, Datacenter, reporting for Infra hosts & devices performance & availability.
- Application support for Billing systems, Mediation & Provisioning, CRM360, BIEDW, DMS, ERP, Back office, CMP.
- Provide technical support and solution for Microsoft OnPrem AD, Exchange, File Server, RDS.
- Responsible for Change, Incident, Capacity & Problem Management.
- Handling service desk cases and escalation in a timely manner and ensure smooth service delivery.
IT Administrator
Madina Group
06.2016 - 08.2017
- Provide assistance with hardware, software, and network issues for employees.
- Handle tasks like user account management, software installations, and updates.
- Monitor and maintain network infrastructure, troubleshoot connectivity issues, ensure security.
- Implement and manage backup solutions to protect critical data and enable recovery.
- work with vendors to procure IT equipment and services, negotiate contracts, ensure delivery.
- Maintain IT documentation, provide training to employees on IT tools and systems.
Education
Bachelor of Science - Software Engineering
Daffodil International University
Dhaka, Bangladesh 04.2001 -
Skills
Microsoft O365 Admin: EXO SPO Azure
Accomplishments
- Participate MBSTU Programming contest 2013 Mawlana Bhashani Science and Technology University
- National Hackathon 2014 (Organize by ICT division), Bangladesh
- NASA Space Apps Challenge 2015, Dhaka, Bangladesh
Software
Asana
Telerik® Fiddler
Microsoft Remote Connectivity Analyzer
Certification
AWS Certified Solutions Architect - Associate SAA-C03
Interests
DevOps
AI & ML
Data science
Timeline
Data Center Engineer
Amazon Web Service
05.2022 - Current
Strategic Cloud Consultant
Smart Technology BD
08.2021 - 04.2022
Sr. Technical Support Engineer - Microsoft 365
Wicresoft
08.2019 - 08.2021
System Engineer - (Infrastructure & Application)
Wipro Technologies
10.2017 - 07.2019
IT Administrator
Madina Group
06.2016 - 08.2017
Bachelor of Science - Software Engineering
Daffodil International University
04.2001 -
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