Puyan Sodeyfi
Munic
Summary
Proven in enhancing customer satisfaction and loyalty at Janeby Store, I excel in resolving concerns with empathy and leveraging my sales expertise. My background combines technical knowledge with exceptional communication, fostering warm customer relationships and teamwork. Achievements include streamlining service processes for optimal efficiency and guest experience.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
Dehbashi Restaurant
Munich
07.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Customer Service Representative
Janeby Store
Tehran
05.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about products and services.
- Responded to customer requests for products, services, and repairs, ensuring a high level of satisfaction.
Education
Associate of Science - Digital Business Management
Eu Business School
Munich,Germany 05.2023 - 01.2024
High School Diploma -
Binnesh High School
Tehran.Iran 04.2001 -
Skills
- Customer Service: Exceptional ability to resolve customer concerns and ensure satisfaction
- Sales Expertise: Promoting mobile products, services, and plans to meet customer needs
- Technical Knowledge: Basic troubleshooting of smartphones, connectivity, and network issues
- Communication Skills: Clear, friendly, and professional communication with diverse customers
- Problem-Solving: Quick decision-making and conflict resolution under pressure
- Team Collaboration: Working effectively with colleagues to achieve sales and service goals
- Multitasking: Managing multiple tasks and customer inquiries simultaneously
Hobbies
- Going to the gym regularly to maintain physical fitness.
- Watching movies, especially in the action and thriller genres.
- Spending quality time with friends, socializing, and enjoying various activities.
Timeline
Restaurant Waiter
Dehbashi Restaurant
07.2023 - Current
Associate of Science - Digital Business Management
Eu Business School
05.2023 - 01.2024
Customer Service Representative
Janeby Store
05.2021 - 03.2023
High School Diploma -
Binnesh High School
04.2001 -
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