Qusai Alqarout

• Answered questions about store policies and addressed customer concerns.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Promoted business strategy by implementing improvements based on guest feedback.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines

• Answered questions about store policies and addressed customer concerns.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Promoted business strategy by implementing improvements based on guest feedback.
• Supervised and effectively trained our employees to decrease process lags and boost productivity.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Closed out cash register and prepared cashier report at close of business.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Followed strict recipes and drink measurements to minimize product used.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Train all new bartenders on drink preparation, product promotion, garnish preparation.

• Received cash, made change and issued receipts.
• Input orders into system at point of sale and created guest checks.
• Stored supplies according to bar policies and health code requirements.
• Prepared classic, modern and unique cocktails for each customer.
• Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.