Student Support Specialist
QUYNH NGUYEN
To1980
Berlin,BE
1
Certification
10
years of professional experience
- A highly professional educator with 5+ years of working with students. Proven success in fostering positive learning environment. Experienced in motivating students to meet learning objectives. Skilled lecturer, discussion facilitator and hands-on leader focused on student success.
- Skilled in conflict resolution, mentoring, and providing tailored guidance to students. Strong focus on teamwork and adaptability, ensuring good collaboration and effective problem-solving in dynamic environment.
- Diligent Assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Student Support Specialist
5 Months- Discipline and Order Management: Handling reward/disciplinary records, monitoring training points, and evaluating students at the end of the semester.
- Extracurricular Activities Management: Coordinating with the Youth Union - Student Association to guide and supervise clubs and organize events for students.
Stagehand/Assistant for EURO Opening Ceremony 2024
- Becoming a part of the team to support a live football event at the Allianz Arena in Munich.
- Participating long training sessions at the East Munich Sports Park.
Restaurant Manager
11 Months- Planning and coordinating staff schedules.
- Monitoring cleanliness, order and ambiance in all guest areas.
- Responsible for guaranteeing high levels of customer satisfaction.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Academic Manager
5 Months- Plan and deliver sharing sessions and workshops that help teachers develop competencies to improve their teaching methods.
- Mentored new teaching assistants, fostering a collaborative team environment.
- Assist the recruitment team with recruiting new teachers and disciplining existing teachers as necessary.
- Teaching the IELTS program according to the available curriculum of the centre.
IELTS Teaching Assistant
1 Year 1 Month- Facilitated classroom activities, enhancing student engagement and learning outcomes.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
Former English Teacher
1 Year 1 Month- Teaching English for Grade 10, Grade 12, IELTS 4.5-5.0, English for communication.
- Design curricula and class activities.
- Collaborated with parents and stakeholders to address student needs and improve educational outcomes.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Freelance Translator for "The economist"
1 Year 1 Month- Translating political news on a weekly basis.
- Translation provides readers in-depth understanding of the news and assists them to learn academic words.
IELTS PRIVATE TUTOR
6 MonthsPart-time Sales Staff
8 Months- Introduce, consult products and answer customers’ queries via phone and email.
- Translate and post news on the company’s website.
- Make reports of sales every day.
English tutor for students at all levels from primary school to high school
1 Year 5 MonthsEducation
Master of Arts - European Studies
- Thesis Statement: Radicalization Prevention in the EU: A Comparative Study of Soft Power Approaches
Master Degree - European Studies
Bachelor of Arts - English for International Relations
- Assistant at English Faculty, Diplomatic Academy of Vietnam, Completed Nov 2018 - Mar 2019
- Research Assistant, Institute for Foreign Policy and Strategic Studies, Vietnamese Ministry of Foreign Affairs, Completed Aug 2022 - Dec 2022
Skills
Be fluent at English and Vietnamese.
B1 German
Advanced MS Word
MS Power Point
Excel
Customer engagement
Staff management
Professional presentation skill
communication skills
time management
teamwork and individual working skills
organizational skills
problem-solving skills
attention to detail
work under pressure
ability to adapt to international and multicultural environment.
Customer-oriented
Conflict resolution techniques
Coaching and mentoring
Customer retention
Certification
- Academic Literacy and Fluency - A certificate from EUF University
- IELTS Overall 7.0
- APS certificate - Granted by The Academic Evaluation Centre of the German Embassy in Hanoi
- B1 German
ACTIVITIES
Diplomatic Academy of Vietnam Member in the Coreteam of DAV Alumni network. Volunteer for GMS Business Summit. Joining prepare Mid-Autumn Festival for the poor. Collaborator with Galassia Music Festival at DAV. Joining Global Volunteering Day. Joined "Teaching English for the handicapped in Mai Chau" program as a volunteer (2016) to help the handicapped access to English, in order to increase their chance to advertise craft goods to foreign tourists. Joined and organized events on Teacher’s Day for the English Faculty of DAV (2018). Diplomatic Academy of Vietnam Member in the Coreteam of DAV Alumni network. Volunteer for GMS Business Summit. Joining prepare Mid-Autumn Festival for the poor. Collaborator with Galassia Music Festival at DAV. Joining Global Volunteering Day. Joined "Teaching English for the handicapped in Mai Chau" program as a volunteer (2016) to help the handicapped access to English, in order to increase their chance to advertise craft goods to foreign tourists. Joined and organized events on Teacher’s Day for the English Faculty of DAV (2018).
Timeline
Restaurant Manager
To1980
08.2024 - 07.2025Read More
Stagehand/Assistant for EURO Opening Ceremony 2024
Carpet Crew
06.2024 - 06.2024Read More
Freelance Translator for "The economist"
A project held by IELTS Song Ngu
08.2022 - 09.2023Read More
IELTS PRIVATE TUTOR
Self-employed
12.2021 - 06.2022Read More
Student Support Specialist
Department of Politics and Student Management
04.2021 - 09.2021Read More
Academic Manager
KEY GROUP TRADING JOINT STOCK COMPANY
08.2019 - 01.2020Read More
IELTS Teaching Assistant
ALES INTERNATIONAL ENGLISH SCHOOL
07.2018 - 08.2019Read More
Former English Teacher
AZ US - Viet Company
05.2017 - 06.2018Read More
Part-time Sales Staff
One BigDream
12.2015 - 08.2016Read More
English tutor for students at all levels from primary school to high school
02.2015 - 07.2016Read More
Heinrich-Heine-Universität Düsseldorf
Master of Arts from European Studies
Read More
Europa-Universität Flensburg
Master Degree from European Studies
Read More
Diplomatic Academy of VietNam
Bachelor of Arts from English for International Relations
Read More