Rabab Batool

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Social media handling: Designed, created and managed facebook ad campaigns to successfully optimize it to get quality leads.
Products update and tracking demanded products: Involved in planning and execution of marketing strategies.

· Engaging with customers: Monitor online presence of company's brand and engage with users to get the perfect customer persona and to pitch potential customer.

· Building PR through better customer service: Manage the e-mail marketing strategy by re-targeting the potential customers to pitch profitable way.

· New trends: Created content on latest trends and new products launched by the company , to bring domain authorities and add quality content related to organization.

Attracting new clients by innovating and overseeing the sales process for the business

Working with senior team members to identify and manage company risks that might prevent growth

Identifying and researching opportunities that come up in new and existing markets

Preparing and delivering pitches and presentations to potential new clients

Combining efforts and fostering a collaborative environment within the business as a whole

Communicating with clients to understand their needs and offer solutions to their problems

Creating positive, long-lasting relationships with current and potential clients

Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities

Ensuring excellent customer service through regular client follow up

Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
Anticipates and tracks operational and tactical risks and providing strategic solutions.
Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
Works with sales teams to help set and meet daily and quarterly goals.
Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Identifies trends and assess opportunities to improve processes and execution.
Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Collaborates with transitions and onboarding team as needed.
Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
Solicits and responds to feedback while gaining commitment and support.
Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
Stays up to date on industry regulations, trends, and technology.
Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.