Racha Lainaya
Bergschenhoek
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising effective strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
(Key)Account Manager
Linde Gas Benelux
Schiedam
04.2015 - 02.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to annual revenue goals selling new services and developing new accounts.
- Managed book of business worth 35.4 mil euro across 350 (Key)accounts.
- Improved account management predicting potential competitive threats and outlining proactive solutions with 5 new business projects worth 800 K in Benelux .
- Leveraged strategic planning, penetrate key accounts never lost customer.
Front-office Outbound
Linde Gas Benelux
Schiedam
12.2010 - 04.2015
- Maintained customer satisfaction with quick and professional handling of sales process.
- Increased sales with 500 K a year by offering advice on purchases and promoting additional products.
- Responsibility for 800 medium customers worth over 300 K.
- Trained and developed new hires in company processes such as SAP and Salesforce.com, product knowledge, customer service and selling techniques.
Customer Service Representative
Linde Gas Benelux
Schiedam
06.2007 - 04.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Sales Support Representative
Unilever
Rotterdam
05.2006 - 12.2006
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
International Sales Manager and Innovation Manager
Redstar
03.2023 - Current
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth.
- Analyzed market trends and competitor activities to identify new opportunities for business expansion.
- Collaborated with marketing teams to create targeted promotional campaigns that drove significant growth in international sales.
Education
Incompany
Certificate - Exercising Leadership Foundational Principles
Harvard X
USA07.2021
Degree - Behavioural Change
Ben Vitaal Academy
Maastricht03.2021
Degree - Selling Skills And Sales Operations
Nima Sales
Rotterdam01.2016
High School Diploma -
Roc, Oost Nederland
Hengelo 06.2000
Skills
- Business process optimization
- Up-selling and cross-selling techniques
- Key accounts development
- Business management and development
- Change Management
Hobbies
Passion for philosophy
Kitesurfing
Voluntary cooking workshop
Making digital music
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Timeline
International Sales Manager and Innovation Manager
Redstar
03.2023 - Current
(Key)Account Manager
Linde Gas Benelux
04.2015 - 02.2021
Front-office Outbound
Linde Gas Benelux
12.2010 - 04.2015
Customer Service Representative
Linde Gas Benelux
06.2007 - 04.2015
Sales Support Representative
Unilever
05.2006 - 12.2006
Incompany
Certificate - Exercising Leadership Foundational Principles
Harvard X
Degree - Behavioural Change
Ben Vitaal Academy
Degree - Selling Skills And Sales Operations
Nima Sales
High School Diploma -
Roc, Oost Nederland
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