Rachel Pulliam
Felton
Summary
Proven professional with extensive experience in cleaning, pet care, and customer service. Excelled in creating safe, clean environments and building client trust through exceptional service and communication. Skilled in inventory control and sanitization, demonstrating a detail-oriented approach and strong problem-solving abilities. Achieved high client satisfaction, enhancing comfort and well-being for both pets and homeowners.
Overview
3
3
years of professional experience
Work History
House Cleaner
Self-employeed
03.2022 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Scheduled all clients myself, through microsoft excel, to remain organized.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Emptied trashcans and transported waste to collection areas.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Pet Sitter
Rover.com
02.2022 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Sales Associate
Petsmart
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
GED - N/a
POLYTECH Adult Education
Dover05.2021
Skills
- Cleaning and sanitization
- Customer service
- Health and safety compliance
- Payment collection
- Packing and unpacking
- Basic repairs
- Restocking supplies
- Commercial and residential cleaning
- Carpet vacuuming
- Surface disinfection
- Interior window washing
- Teamwork
- Customer service-focused
- Excellent verbal and written communication
- Complex Problem-solving
- Inventory control
- Cleaning and organizing
- Detail-oriented
- Clutter removal
Timeline
Sales Associate
Petsmart
06.2022 - 01.2023
House Cleaner
Self-employeed
03.2022 - Current
Pet Sitter
Rover.com
02.2022 - Current
GED - N/a
POLYTECH Adult Education
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