Rachel Schulze
Hospitality Management Undergrad
Lausanne
Summary
Dedicated Hospitality Undergrad with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
APAC Industry Relations Assistant
Ecole hôtelière de Lausanne
Lausanne
11.2020 - Current
- Creation of Monthly Industry Webinars
- Content Creation for Social Media (Wechat)
- Conduction of Company Research and establish first-hand employer contact
- Maintenance of work relations with potential employers, alumni and current students
HR Intern
UBS Europe SE
Frankfurt
08.2021 - 01.2022
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Supported efforts to optimize employee engagement, diversity and inclusion.
Front Office Assistant
Edwardian Hotels London
London
07.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
In-Room Dining Attendant
Waldorf Astoria Berlin
Berlin
09.2018 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
Education
Bachelor of Science - International Hospitality Management
Ecole Hôtelière De Lausanne
Lausanne 02.2019 - 02.2023
Skills
Stakeholder relationship management
MS office
Numerical Analysis
Project management
Customer Relationship Management (CRM)
Certification
Open Water Diver, PADI
Timeline
Inside LVMH Certificate
06-2022
HR Intern
UBS Europe SE
08.2021 - 01.2022
APAC Industry Relations Assistant
Ecole hôtelière de Lausanne
11.2020 - Current
Front Office Assistant
Edwardian Hotels London
07.2019 - 01.2020
Bachelor of Science - International Hospitality Management
Ecole Hôtelière De Lausanne
02.2019 - 02.2023
In-Room Dining Attendant
Waldorf Astoria Berlin
09.2018 - 12.2018
Open Water Diver, PADI
03-2016